Training Specialist
4 days ago
Company Description
The SSI Group is the Philippines' largest specialty retailer, offering a diverse brand portfolio that includes 96 global brands and 555 stores. We are leaders in the specialty retail market, featuring a wide range of products from luxury to fast fashion, beauty, footwear, home, and restaurants. Our established e-commerce presence makes us the most diverse specialty retailer in the Philippines. With over 30 years in the industry, we continuously innovate to cater to the evolving tastes of Filipino consumers. The launch of "The Specialist," our At Home Concierge Service, exemplifies our commitment to enhancing customer experiences.
Role Description
This is a full-time on-site role located in Makati for a Training Specialist. The Training Specialist will be responsible for developing and conducting training programs, creating instructional materials, and ensuring employees are knowledgeable and well-trained. The role includes designing training sessions, facilitating workshops, and evaluating the effectiveness of training initiatives. The Training Specialist will also provide excellent customer service by assisting employees with their training needs and inquiries.
Qualifications
- Excellent Communication and Customer Service skills
- Experience in Training & Development and Training implementation
- Proficiency in Instructional Design and creating training materials
- Strong organizational and time-management skills
- Ability to work collaboratively with cross-functional teams
- Bachelor's degree in Human Resources Psychology,, Education, or related field preferred
- Prior experience in retail or a related industry is beneficial
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