Training Specialist
55 minutes ago
Position: Training Specialist / Learning Services Learning Specialist
What you'll do:
• Train new hires on product knowledge, company policies & customer service skills.
• Conduct cross-training, refreshers, updates, and new product training.
• Deliver sessions via in-class, e-learning, virtual, or blended formats.
• Create lesson plans and prepare training materials.
• Facilitate training, track attendance, and ensure engagement.
• Evaluate trainee performance and provide feedback.
• Submit training reports and sign-offs to operations.
• Identify skill gaps and recommend training improvements.
• Stay updated via calls, QA audits, calibrations & client updates.
• Maintain current training documents and support training transitions.
Qualifications:
- 2 years related experience (must be in BPO Industry)
- Project Management skills and MS office.
- Good verbal and written communication skills.
- Amenable to work onsite in Quezon City.
- Amenable to work on rotating shifts.
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