Training Specialist

1 day ago


Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱500,000 per year

Position: Training Specialist / Learning Services Learning Specialist

What you'll do:


• Train new hires on product knowledge, company policies & customer service skills.


• Conduct cross-training, refreshers, updates, and new product training.


• Deliver sessions via in-class, e-learning, virtual, or blended formats.


• Create lesson plans and prepare training materials.


• Facilitate training, track attendance, and ensure engagement.


• Evaluate trainee performance and provide feedback.


• Submit training reports and sign-offs to operations.


• Identify skill gaps and recommend training improvements.


• Stay updated via calls, QA audits, calibrations & client updates.


• Maintain current training documents and support training transitions.

Qualifications:

  • 2 years related experience (must be in BPO Industry)
  • Project Management skills and MS office.
  • Good verbal and written communication skills.
  • Amenable to work onsite in Quezon City.
  • Amenable to work on rotating shifts.


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