Client Technical Support

5 days ago

Ortigas Post Office, Philippines EUROLINK NETWORK INTERNATIONAL CORP Full time ₱80,000 - ₱120,000 per year

QUALIFICATIONS

  • Candidate must be a graduate of IT, Computer Science, or equivalent
  • Preferably with at least 6 months of work experience in customer service, technical support, or any software/IT-related field
  • Knowledgeable in hardware and software troubleshooting and technical support
  • Good communication skills with the ability to explain technical concepts in simple terms
  • Familiar with software applications, troubleshooting methods, and ticketing systems

JOB RESPONSIBILITIES

  • Respond to customer inquiries in a timely and accurate way, via phone or email
  • Ensure positive client experience through high-quality service and communication, thereby attaining client retention
  • Handle client service or support-related incoming requests
  • Respond to and resolve complex client issues through incident recognition, research, isolation, resolution, escalation, and follow-up.
  • Update on status and completion in the ticketing system and to users through all means of communication

Job Type: Full-time

Application Question(s):

  • Experience in CRM or any helpdesk tools

Work Location: In person

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