Customer Service Executive-Healthcare Account

2 weeks ago

Cebu City, Central Visayas, Philippines GRATITUDE INC. Full time ₱15,000 - ₱28,000 per year

We are looking for enthusiastic and customer-focused Customer Service Representatives (CSR) to join our growing team in Cebu. As a CSR, you will be the first point of contact for our clients and customers, providing excellent service, resolving inquiries, and ensuring a positive customer experience.

This is an exciting opportunity for fresh graduates, career shifters, or individuals with or without BPO experience who are eager to start or build their career in the call center industry.

Key Responsibilities:

  • Handle incoming calls, emails, or chats from customers in a professional and courteous manner.
  • Assist customers with inquiries related to products, services, billing, or account information.
  • Provide accurate information and effective solutions to customer concerns.
  • Document customer interactions and update records in the system accurately.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Deliver high-quality customer service while meeting performance targets (e.g., quality scores, attendance, productivity).
  • Maintain a positive and professional attitude while handling customer concerns.

Qualifications:

  • Open to all education levels (High School / Senior High School graduates, College level, or graduates are welcome).
  • With or without BPO/call center experience – training will be provided.
  • Must be willing to work onsite in Cebu.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Good English communication skills (verbal and written).
  • Strong interpersonal skills and customer service orientation.
  • Basic computer navigation skills.

What We Offer:

  • Competitive salary package with allowances.
  • Performance-based incentives and bonuses.
  • Paid training with salary starting on Day 1.
  • HMO coverage after regularization (with dependents).
  • Leave credits, 13th-month pay, and other statutory benefits.
  • Career growth opportunities and skills development.
  • Fun, supportive, and inclusive workplace culture.

Why Join Us?

We believe everyone deserves a chance to succeed. Whether you are a fresh graduate, a first-time jobseeker, or someone looking for a career change, we will support you step by step. Thousands of jobseekers have already started their careers with us – and you can be next

How to Apply:

  • Click Apply Now on Indeed and submit your updated resume.
  • Our recruitment team will contact you for further instructions.
  • Walk-in interviews may also be available – details will be shared upon application.

Start your call center career today in Cebu Apply now and be part of our growing CSR team.

Job Type: Full-time

Pay: Php15, Php28,000.00 per month

Application Question(s):

  • Are you ready to work on site in Cebu

Work Location: In person

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