Customer Service Representative CSR Healthcare

23 hours ago


Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱220,000 - ₱270,000 per year

Customer Service Representative – Healthcare Account

Location: Cebu / Aayala Cebu Business Park and Mactan Newtown Site

Salary: ₱22,000 – ₱27,000 per month

About the Role:

We are looking for passionate and empathetic Customer Service Representatives to join our Healthcare Account. This is your chance to be part of a supportive, stable, and long-term career in the BPO industry.

Responsibilities:

  • Assist patients and providers with healthcare-related inquiries (coverage, benefits, claims, authorizations).
  • Provide accurate information and resolve issues with empathy and professionalism.
  • Document and process customer interactions in line with company standards.
  • Deliver excellent customer service and ensure compliance with HIPAA and account policies.

Qualifications:

  • At least High School Graduate (new or old curriculum) Senior High School graduate.
  • Minimum of 6 months or 1 year BPO experience (healthcare or related account preferred).
  • Excellent communication skills in English.
  • Strong problem-solving and active listening skills.
  • Willing to work onsite (Cebu / Mactan Newtown).

What We Offer:

  • Competitive salary package (₱22,000–₱27,000 monthly).
  • HMO coverage on Day 1.
  • Paid training and continuous career development.
  • Night differential, incentives, and performance bonuses.
  • Fun, supportive, and non-toxic work environment.
  • Long-term career growth with promotion opportunities.

Start Date: August–September 2025 (Wave 1 Hiring – limited slots available).

Apply now and be part of our pioneer batch Submit your resume today.

Job Type: Full-time

Pay: Php22, Php27,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training

Work Location: In person



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