Customer Service Representative

1 week ago

Pasay, National Capital Region, Philippines Private Advertiser Full time ₱240,000 - ₱360,000 per year

Position: CSR

Location: Pasay City

Work Schedule: Night Shift

Work Setup: Hybrid (2x onsite per week)

Salary Offer: Up to PHP 30,000/month (basic salary)

JOB FUNCTIONS AND RESPONSIBILITIES:

  • Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
  • Provide accurate and relevant information to the customer.
  • Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
  • Effectively provide prompt, accurate and professional responses to customer inquiries
  • Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
  • Document loan activity on MSP
  • Actively collect on past due payments
  • Establish payment arrangements and determine strategies to resolve delinquency
  • Determine the reason for default
  • Counsel customers about consequences of delinquency
  • Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
  • Payment Collection and Deal Production
  • Stable Internet connection – Hybrid work from home model

QUALIFICATIONS:

  • College degree preferred
  • Open to College undergraduates with 6 months BPO experience preferable in collections or sales department
  • Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls
  • Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things

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