Customer Service Representative

1 week ago

Pasay, National Capital Region, Philippines Access Healthcare Full time ₱480,000 - ₱720,000 per year

We are seeking a detail-oriented and customer-focused Healthcare BPO Associate to join our growing team. The ideal candidate will support healthcare operations by handling administrative tasks,

Key Responsibilities:

  • Client Support: Act as the main point of contact for healthcare clients, including patients, providers, and insurance companies, offering timely and accurate responses to their inquiries.
  • Account Management: Assist with billing, claims, and payment-related issues for healthcare accounts. Ensure proper payment application, claims processing, and issue resolution.
  • Data Entry and Record Keeping: Accurately document client interactions, ensuring that all inquiries, requests, and resolutions are recorded in the system.
  • Issue Resolution: Address client concerns regarding billing discrepancies, claims status, insurance eligibility, and other healthcare-related matters to ensure quick and efficient solutions.
  • Team Collaboration: Work closely with internal teams like billing, claims, and provider services to resolve complex account issues and ensure smooth service delivery.
  • Compliance and Confidentiality: Adhere to HIPAA and other healthcare industry regulations, ensuring that patient and provider information is handled confidentially and in compliance with company policies.
  • Reporting and Documentation: Assist in generating reports on account status, customer feedback, and issue resolution, as required.
  • Ongoing Learning: Keep up to date with healthcare industry changes, internal procedures, and regulations. Participate in training to improve your knowledge and skills.

Requirements:

  • Must have at least 1 year healthcare BPO experience
  • Strong communication and interpersonal skills
  • Basic computer proficiency and experience with CRM or EMR systems
  • Ability to work independently and in a team environment

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Application Question(s):

  • How many years' experience do you have as a Healthcare Customer Service Representative?

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