Incident Manager

2 weeks ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year
About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

Position: Incident Manager

We're looking for a Incident Manager to lead Incident, Problem, and Change Management. If you have ITIL experience and a passion for improving services, apply now and help support our global teams

Job Requirements & Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management.
  • Strong knowledge of ITIL framework (certification is a plus).
  • Excellent communication and stakeholder engagement skills.
  • Experience with ITSM tools such as ServiceNow or BMC Remedy.
  • Strong problem-solving, organizational, and time management skills.
  • Ability to work in a dynamic, global support environment.
Job Roles & Responsibilities:
  • Incident & Problem Management:
  • Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs.
  • Ensure adherence to SOPs for restoring IT services.
  • Act as the main coordinator during critical incidents affecting business operations.
  • Communicate effectively with IT and business stakeholders during and after incidents.
  • Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews.
  • Identify problems, analyze root causes, and suggest and implement service improvements.
  • Change Management:
  • Oversee adherence to the Change Management process and standards.
  • Validate change records before CAB submission and facilitate CAB meetings.
  • Monitor change progress, assess risks, and ensure proper documentation.
  • Manage emergency and urgent change approvals when necessary.
  • Provide weekly and monthly change reports to leadership.
  • Educate the team on change process best practices.

Why Join Us?

  • Enjoy competitive pay and benefits with clear career growth opportunities.
  • Be part of a collaborative and dynamic team that values your contributions.
  • Work in a supportive, process-driven environment that encourages innovation and professional development.

How to Apply:

Click the "Apply for this job" button or send your updated resume to

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