Incident Manager

1 week ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

We are looking for a highly motivated and detail-oriented professional to oversee and manage Incident, Problem, and Change Management processes. The ideal candidate will ensure operational stability and service continuity by adhering to ITIL best practices and delivering effective communication across global IT and business teams.


Key Responsibilities:

Incident & Problem Management

  • Lead end-to-end management of IT incidents, ensuring timely resolution within defined Service Level Agreements (SLAs).
  • Ensure team adherence to Standard Operating Procedures (SOPs) for service restoration.
  • Serve as the primary point of contact for coordinating critical incidents affecting business operations.
  • Maintain clear and consistent communication with key IT and business stakeholders.
  • Document incidents thoroughly, including timely distribution of incident reports to global stakeholders.
  • Provide comprehensive shift turnover and shift recap reports to ensure continuity and awareness across shifts.
  • Conduct critical incident debriefs and deliver detailed post-incident reports.
  • Identify and analyze problems within the team's area of responsibility and propose improvements that deliver measurable business benefits.
  • Respond promptly and professionally to client needs, aligning with the organization's quality management system.

Change Management

  • Ensure consistent application and adherence to the organization's Change Management process and standards.
  • Review and validate change records before presenting them to the Change Advisory Board (CAB).
  • Facilitate CAB meetings to ensure all changes are reviewed, discussed, and approved prior to implementation.
  • Monitor the progress and execution of changes, ensuring accurate risk and impact assessments.
  • Oversee the complete lifecycle of changes, including documentation, approval, and auditing.
  • Communicate upcoming changes that may impact supported platforms to relevant stakeholders.
  • Facilitate emergency and urgent change approvals as needed.
  • Generate weekly and monthly Change Management reports for leadership review.
  • Provide education and guidance to team members on Change Management processes and best practices.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3 experience in IT Service Management, with focus on Incident, Problem, and Change Management.
  • Strong knowledge of ITIL framework and practices (ITIL certification is a plus).
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced, global support environment.
  • Experience using ITSM tools (e.g., ServiceNow, BMC Remedy) is preferred.

  • Incident Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Incident ManagerWe're looking for a Incident Manager to lead Incident, Problem, and Change Management. If you have ITIL experience and a passion for improving...

  • NOC Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Amkor Worldwide Services LLC-ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    Key Responsibilities· Lead and manage a 24x7 NOC team focused on infrastructure monitoring and incident response.· Work close with Global Service Desk and perform Incident response triage with factories and sites. Oversees resolution of Infrastructure-related incidents and ensures services meet SLAs and performance expectations.· Perform hands-on...

  • IT Technical Communications Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    The Technical Communications & Analytics Manager bridges the gap between IT and the business by ensuring clear, impactful communication and data-driven insights. The role translates complex technical concepts into user-friendly information, while also leveraging analytics to measure adoption, engagement, and the effectiveness of IT initiatives. This dual...

  • Senior Process Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines eClercx Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionStrategic Leadership• Develop and execute the IT End User Support strategy aligned with business and client delivery goals.• Drive digital workplace initiatives to enhance employee productivity and collaboration.• Establish and track KPIs for service delivery, ensuring compliance with SLAs and client requirements.• Partner with global...

  • Technical Support Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time ₱150,000 - ₱250,000 per year

    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description PRIMARY...

  • Technical Support Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time ₱150,000 - ₱250,000 per year

    Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionPRIMARY...

  • Fraud Operation and Strategy Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Absa Group Full time ₱900,000 - ₱1,200,000 per year

    Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career...

  • L3 Application Support|Hybrid

    1 week ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱900,000 - ₱1,200,000 per year

    Qualificationsa. Education● Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.b. Experience● Has at least (3) years of experience in computer programming, analysis and troubleshooting application● Has at...

  • L3 Application Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱30,000 - ₱60,000 per year

    Job Summary:We are hiring a Level 3 Application Support Engineer who will serve as the final escalation point for complex production issues across enterprise systems. This role requires advanced troubleshooting, code-level analysis, and leadership in incident, problem, and change management. You will work closely with internal teams and external stakeholders...

  • Java Application Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Java Application SupportWe are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise...