IT Technical Communications Manager

17 hours ago


Ayala Alabang, National Capital Region, Philippines Filinvest Development Corporation Full time ₱900,000 - ₱1,200,000 per year

The Technical Communications & Analytics Manager bridges the gap between IT and the business by ensuring clear, impactful communication and data-driven insights. The role translates complex technical concepts into user-friendly information, while also leveraging analytics to measure adoption, engagement, and the effectiveness of IT initiatives. This dual focus ensures transparency, informed decision-making, and improved stakeholder experience across the conglomerate.

IT Communication Strategy & Planning


• Develop and execute communication strategies aligned with IT goals.


• Standardize messaging for IT projects, system changes, and initiatives across the conglomerate.

Content Development & Translation


• Translate complex technical concepts into clear, concise, and engaging materials for non-technical stakeholders.


• Create guides, FAQs, knowledge base articles, and training materials.

Data Analytics & Insights


• Gather and analyze IT-related data (adoption rates, system usage, feedback trends, survey results).


• Provide actionable insights to improve IT service delivery, communications, and engagement.


• Develop dashboards and reports for IT leadership and business heads.

Change Management & Awareness Campaign


• Support IT-driven change initiatives through effective communication campaigns.


• Drive awareness and adoption of new IT tools, systems, and processes across business units.

Stakeholder Engagement & Updates


• Partner with IT leaders to craft executive updates and business-wide communications.


• Ensure stakeholders are informed of IT progress, service enhancements, and key initiatives

Crisis & Incident Communications


• Manage timely communication during IT incidents or crises.


• Provide clear guidance and updates to affected teams and ensure consistent messaging.



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