Java Application Support

About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

Position: Java Application Support

We are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise systems. You will perform advanced troubleshooting, root‑cause analysis at the code/data level, and lead efforts in incident, problem, and change management. You will collaborate with internal teams and external stakeholders to ensure high system stability and continuous improvement.

Job Requirements & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent experience).
• 3+ years of Java development experience involving strong troubleshooting, debugging, and production support.
• 2+ years in an L3 Application Support role (or equivalent senior technical support role) in enterprise, mission‑critical environments.

Technical Skills

• Languages/Frameworks: Java (8 & 17), C#, .NET, Spring Boot, Legacy Spring, JSF/JSP
• Frontend / Integration: Full-stack development experience, RESTful API design/integration
• Databases: MySQL (or relational DBs)
• Servers & Tools: Tomcat 10.1, Maven, Ant
• Versioning & CI/CD: GitFlow, Azure DevOps (or equivalent), TFS
• Methodologies: Agile / Scrum

Soft Skills

• Strong leadership in technical troubleshooting and critical incident resolution.
• Analytical, with a sense of urgency, ownership, and accountability
• Excellent communicator, able to engage with both technical and non‑technical stakeholders
• Team player and mentor, willing to share knowledge and coach others
• Adaptable, self-driven, and able to work independently under pressure

Job Roles & Responsibilities:
Incident Management

• Take ownership of escalated P1/P2 incidents from L1/L2 teams, resolving them with minimal supervision.
• Perform deep root cause analysis at both code and data layers.
• Engage with end users or stakeholders to gather additional details and to communicate progress.
• Provide interim workarounds and permanent fixes; ensure compliance with SLA commitments.
• Lead incident resolution efforts during major outages, including after‑hours support as needed.

Problem & Change Management

• Identify recurring incident patterns; lead implementation of permanent solutions.
• Review and assess change requests for feasibility, risk, and impact.
• Define, implement, and validate corrective and preventive actions.
• Document detailed root cause analyses, fixes, and lessons learned to feed the knowledge base.

Code‑Level Troubleshooting & Enhancement

• Debug, optimize, and modify application code for incident resolution or enhancement tasks.
• Collaborate with Development and QA teams to test and deploy fixes and feature releases.
• Follow secure coding practices and adhere to project coding standards.

Service Improvement & Knowledge Sharing

• Proactively contribute to service improvement initiatives to reduce incident rates and improve system performance.
• Maintain and update knowledge base articles, runbooks, and standard operating procedures (SOPs) for use by L1/L2 teams.
• Mentor and provide technical guidance to junior support engineers and developers.

Stakeholder Management

• Work with Business Users, IT teams, and Project Managers to align support efforts with business needs.
• Provide clear, timely updates and post‑incident reports to stakeholders.
• Participate in transitions, system go‑lives, and operational readiness activities.

Why Join Us?

• Enjoy competitive pay and benefits, with opportunities to grow your career.
• Be part of a collaborative team where your work is valued and innovation is encouraged.
• Work in a supportive environment that promotes work-life balance and personal growth.

How to Apply:

You may click "Apply for this job" button or you may send your updated resume to

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