Team Manager

Position Title: Team Manager

Work Set Up: On-site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are seeking a highly organized, reliable, and hands-on Team Manager to support and oversee the day-to-day execution of our On-Call/Off-Hours Support Team. This role is vital in ensuring continuity of operations and service delivery during evenings, weekends, and holidays. The Junior Operations Manager will play a key role in maintaining shift coverage, driving operational compliance, and serving as a bridge between clients, internal teams, and support staff, especially during critical, high-pressure situations.

What Youll Do:

• Supervise the On-Call/Off-Hours Support Team to ensure smooth operations outside regular business hours

• Create and manage shift schedules, making real-time adjustments as needed

• Join client meetings and training sessions to support onboarding and ongoing needs

• Share updates and action plans with the team based on client feedback and meetings

• Stay familiar with company processes, client workflows, and escalation procedures

• Handle urgent issues, escalations, and communicate resolutions clearly to all parties

• Pass along critical information during shift handovers to ensure continuity

• Help train and onboard new team members

• Look for ways to improve processes and share ideas with leadership

• Keep logs and reports up to date and accurate

• Be flexible with working hours based on business needs

What Were Looking For:

• Bachelor's degree in Business Administration, Operations, Management, or a related field (preferred)

• Minimum of 1-2 years of experience in operations, team supervision, or support services-ideally in a BPO, healthcare

• Strong leadership skills with the ability to manage and guide teams in high-pressure, off-hours settings

• Excellent written and verbal communication skills, with the ability to deliver clear, concise updates to internal and external stakeholders

• Highly adaptable, dependable, and proactive with strong decision-making and problem-solving abilities

• Willingness to work flexible and rotating shifts, including nights, weekends, and holidays, depending on business needs

• Familiarity with ticketing systems, Google Workspace, shift management tools, and communication platforms such as Slack or Trello

• Strong organizational skills with the ability to multitask, prioritize responsibilities, and meet deadlines

Why Youll Love Joining the CO Fam

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team