Workforce Management Assistant Manager

About the roleReporting into the Workforce Management team, this exciting Workforce Assistant Manager role at Universal Access & Systems Solutions Inc.' will be responsible for supporting the strategic operations of the company's call centre in Angeles City Pampanga. As a key member of the team, you will play a vital part in ensuring the efficient and...

About the role As the Workforce Assistant Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a key role in ensuring the efficient staffing and scheduling of our customer service contact center in Angeles City, Pampanga. This full-time position will see you work closely with the Workforce Management team to optimize our workforce...

About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including the cable quality management, both copper and fiber services in the residential and business establishments.Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and...

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas: Discipline/Technical Training•Discipline-specific professional and process/tool knowledge training (e.g.,...

Qualifications:College GraduateAt least 5-7 years relevant experience in Workforce Management.With experience in Reports Analysis, Data Analysis, Capacity Planning, Scheduling and ForecastingAdvanced Excel experience (VLOOKUP, Pivot Table)With experience in Report and dashboards creationCan work with minimal supervision and has initiative.Can start...

People & Industrial Relations; People Advisory; Change Management Planning & Implementation; Labor relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation;...