Workforce Management Assistant Manager

About the roleReporting into the Workforce Management team, this exciting Workforce Assistant Manager role at Universal Access & Systems Solutions Inc.' will be responsible for supporting the strategic operations of the company's call centre in Angeles City Pampanga. As a key member of the team, you will play a vital part in ensuring the efficient and...

About the role As the Workforce Assistant Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a key role in ensuring the efficient staffing and scheduling of our customer service contact center in Angeles City, Pampanga. This full-time position will see you work closely with the Workforce Management team to optimize our workforce...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of...

OverviewJoin to apply for the Workforce Planning role at MCI.Location: Angeles City, PH • Full-TimeKey ResponsibilitiesAnalyze historical workforce data, including turnover rates, productivity metrics, and performance evaluations, to identify trends and patterns.Assess current workforce capabilities, skills inventory, and demographic data to inform future...

OverviewWorkforce Management Analyst (Onsite - Night Shift) — Connext Global Solutions. This role involves overseeing the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.Key ResponsibilitiesOversee organization of fund documents within operational systems.Enrich unstructured data into...

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

Talent Acquisition LeaderThis role oversees strategic workforce planning, recruitment operations and talent management across the organization. It involves designing and implementing recruitment strategies, optimizing applicant tracking systems, leading a team of talent acquisition professionals and ensuring all workforce needs are met in alignment with...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency that provides essential services through customer service within reach. Our mission is to assist businesses in optimizing operations and enhancing customer interactions. We are dedicated to delivering high-quality, efficient services that meet the unique needs of our clients. Based in Cebu,...

About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

Job OverviewThe Role of a Workforce Management Analyst is pivotal in ensuring the efficient allocation and utilization of workforce resources. This involves analyzing data to forecast demand, schedule staff, and optimize processes to minimize dissatisfaction among clients.Main Responsibilities:Accurately maintain forecasts and capacity plansGenerate...