Wave 1 CSR AGENT

4 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱150,000 - ₱250,000 per year

About the role

AUXILIA INC' is seeking a dedicated and customer-focused Call Center Agent to join our dynamic virtual team in Moalboal Cebu. As a Call Center Agent, you will be responsible for providing high-quality customer service and support to our clients in the financial and healthcare sectors. This is a full-time position, offering the flexibility of remote work.

What you'll be doing

  • Answering inbound calls from customers and clients with professionalism and empathy
  • Addressing customer inquiries, concerns, and complaints in a timely and efficient manner
  • Providing accurate information and guidance to customers on a variety of financial and healthcare-related topics
  • Maintaining detailed records of customer interactions and following up as needed
  • Identifying opportunities to improve customer satisfaction and suggest process enhancements
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a call center, customer service, or client-facing role, preferably in the financial or healthcare industry
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to handle complex customer inquiries
  • Proficiency in using computer systems and technology, including CRM and call center software
  • Commitment to providing outstanding customer service and a passion for helping others
  • Ability to work independently and as part of a team in a dynamic, virtual environment

What we offer

At AUXILIA INC', we are dedicated to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career growth and development, and a range of benefits to support your well-being. You'll also enjoy the flexibility and work-life balance of a virtual work environment, and the chance to be part of a collaborative, supportive team.

About us

AUXILIA INC' is a leading provider of innovative solutions in the financial and healthcare sectors. We are committed to delivering exceptional service and value to our clients, and we believe that our employees are the key to our success. Join our team and be a part of our exciting journey as we continue to grow and make a positive impact in the communities we serve.

Apply now

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