Telco PMO Specialist

Work location: BGC, Taguig City

The PMO Specialist drives and ensures implementation of the Nokia project management methodology, processes, tools, improvement, and efficiency programmes to ensure all customer projects are delivered according to contractual obligations within forecasted costs, time, and required quality based on adequate mode of operation. Builds a more capable PM community by driving PM training and certifications across markets. Responsible to supervise the project deployment, extract and publish performance reports related to customer or business as per the contractual requirements.

Responsibilities

· Assists and supports customer / internal project management in development and implementation of appropriate Nokia Project Management methodology, processes, tools, improvement and efficiency programmes to ensure all customer / internal projects* are delivered according to contractual obligations, within forecasted costs, time and required quality based on adequate mode of operation.

· Supports appropriate Nokia project management (PM) processes and tools improvement by collecting requirements and initiating change requests.

· Supports Customer Project Manager / Project Manager in ensuring all documentation and information required for the project has been set up, maintained and are available to the project team and the customer.

· Supports cost management by monitoring, reporting, analysing and managing the project execution progress against time, milestones, cost-related performance indicators and invoicing schedule agreed in the customer contract.

· Supports Customer Project Manager / Project Manager in ensuring proper project's resource handling set-up by providing necessary information for cost collection and tracking purpose.

· Contributes to gathering and communication best practice / lessons learned sharing within PM community.

· Supports Customer Project Manager / Project Manager in ensuring project internal and external communication by (e.g. coordinating governance meetings, documenting and sharing minutes of the meetings).

· Creates reports using predefined templates and tools.

· Supports Customer Project Manager in project planning, implementation of the plan and project closure.

· Supports monitoring and providing required information related to the progress against contractual measures and engagement.

· Ensures that all tools have been set up, for Project Management Office (PMO) team and customer / internal project teams.

· Provides support to customer / internal projects in managing the data in project management-related tools.

· Facilitates and conducts necessary testing to contribute in development of new project management-related tools and processes.

· Performance Reporting & end-to-end analysis by generating MIS reports on weekly / monthly basis and Publishing OLA/ SLA/ Quality performance status through a dashboard.

· Variance analysis of Performance KPI and drawing inferences.

· Regular governance with stakeholders with analysis and continuous improvement.

· Drive automation in performance reporting to minimize manual reporting efforts

· Drive standardization in reporting framework for assigned customers/ across entire GDC care operations

· Structure Reporting Portals/tools to enable online reporting.

· Decipher the Scope of improvement within the respective role/ function and drive Process and Quality improvement.

Impact

· Accountable for quality and accuracy of own output. Responsible for contribution to teamwork.

· Errors may have impact on function/project/customer.

· Usually delivers results with a short-term, operational focus and limited impact on others.

Qualifications:

· 1-2 years directly related experience and a graduate equivalent degree.

· Business Performance Reporting and Analysis experience

· Strong analytical and problem-solving skills

· Specialized or broader knowledge of theory and principles within a professional discipline.

· Proficient in Microsoft tools (Word, Excel, Project etc.)

· Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise.

· Manages situations where there is a common desire to reach solution within a team.

· Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

· Builds cross-cultural knowledge and global mindset.

Other skills, experience and personal characteristics:

· A desire to learn about new technologies and thrives when working in an environment where developing new leading-edge solutions and resolving technical challenges is a daily reality.

· "Make it happen" attitude, inventive, resourceful and flexible in a fast-paced, challenging and ever-changing environment.

· Always strives to deliver quality engineering outcomes and holds oneself to high professional standards.

· Excellent verbal and written communication skills, including the ability to present complex technical solutions to customers in a clear and concise manner.

· Good comprehension of customer's requirement, good presentation skills and sales orientated.

· Self-motivated and able to work independently.

· English as working language.

Job Types: Full-time, Permanent

Work Location: In person