Team Manager

2 hours ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

We are seeking an experienced and motivated Telco Team Leader to oversee and manage a team within our telecommunications operations. The role involves ensuring the team meets performance targets, provides excellent customer support, and maintains high standards in service delivery. The Team Leader will act as a mentor, coach, and point of escalation while driving continuous improvement in processes and performance.

Key Responsibilities

  • Team Leadership & Performance

  • Lead, coach, and motivate a team of telecom specialists, agents, or engineers to meet and exceed KPIs (e.g., quality, productivity, customer satisfaction, and service-level agreements).

  • Monitor daily operations and allocate tasks effectively to ensure workload balance.
  • Conduct regular performance reviews and provide feedback for growth and development.

  • Operational Excellence

  • Oversee end-to-end telco processes, including troubleshooting, service provisioning, billing, or customer care (depending on business function).

  • Ensure adherence to company policies, compliance, and telco regulatory standards.
  • Identify process gaps and recommend improvements to enhance efficiency and customer experience.

  • Client & Customer Management

  • Act as an escalation point for complex customer or technical issues, ensuring swift resolution.

  • Maintain high standards of customer service and ensure client satisfaction.
  • Collaborate with other departments (network, IT, billing, sales) to resolve escalated concerns.

  • Reporting & Analysis

  • Track team performance metrics and prepare reports for management.

  • Analyze data to identify trends, issues, and opportunities for optimization.
  • Implement action plans based on performance insights.

  • People Development

  • Provide training, coaching, and mentoring to team members.

  • Foster a positive, inclusive, and high-performance work culture.
  • Support career development and succession planning within the team.
Qualifications & Skills
  • Bachelor's degree in Business, Telecommunications, IT, or related field (preferred but not always required).
  • Proven experience in telecommunications operations, customer service, or network support.
  • At least 2–3 years of leadership or supervisory experience in the telco or BPO industry.
  • Strong understanding of telecom products, services, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.

  • Team Manager

    2 days ago

    Taguig, National Capital Region, Philippines HireRight Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleOur client is looking for a driven and goal-orientedTeam Manager – SDRto lead a high-performing sales development team for a tech program. You will oversee 3–15 SDRs, ensuring they hit pipeline goals, nurture inbound leads, and collaborate closely with the sales team. If you have a proven track record in SaaS sales and a strong...

  • Team manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Kels global ventures Full time ₱720,000 - ₱960,000 per year

    Location: Taguig (onsite)Join Date: ASAPSalary Package: 75K to 80K basic + 5K allowanceShift Schedule: morning shift ( 9am to 6pm)NonNegotiable:Recent Sales Experience in a SaaS environmentWorking knowledge of Cybersecurity technologies, Networking, or system administrationWe are seeking an attentive and goal-oriented person to join us as a Team Manager -...

  • Team Manager

    2 days ago

    Taguig, National Capital Region, Philippines Full Potential Solutions Full time ₱1,800,000 - ₱2,500,000 per year

    About UsFull Potential Solutions (FPS)is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Part Time Finance

    2 hours ago

    Taguig, National Capital Region, Philippines Offshore Team Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionOffshore Team is a British-owned technology company based in the Philippines that provides exceptional offshore staffing solutions. We serve a diverse range of clients, from pioneering start-ups to global Fortune 500 corporations, helping them digitally transform their business and drive IT investment returns. Our teams of highly-skilled...

  • Senior React Developer

    1 hour ago

    Taguig, National Capital Region, Philippines TEAM International Full time ₱1,800,000 - ₱2,500,000 per year

    DescriptionWe're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business...

  • Team Lead/ Manager/ Asst Manager

    2 days ago

    Taguig, National Capital Region, Philippines Spanex IT Services Full time ₱1,500,000 - ₱2,500,000 per year

    We are looking for a Medical Coding Manager / Team Leader with deep expertise in Emergency Department (ED), Injection & Infusion, and Surgery coding. This leadership role is ideal for a certified coding professional who thrives in a fast-paced environment and is passionate about accuracy, compliance, and team development.Medical Coding LeadershipLead and...

  • Customer Support Sales Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱20,000 - ₱40,000 per year

    FREE MEALS AND SNACKS ARE ON USCut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats ABOUT THE ROLEAs a Customer Sales Support Officer, you'll deliver expert advice and tailored IT solutions—from gaming PCs to enterprise systems—for both individual and business customers.Employment type: Full-time...

  • Tech/Sale Team Manager

    1 week ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱960,000 - ₱1,440,000 per year

    Job DescriptionManaging Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans.Accomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Provide ideas that can help the client improve their product,...

  • Renewals Manager – Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines Thrive Technologies Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.How to Apply:Copy and Paste the Link below in the browser to generate the application form:Rate: $9/hr and earn up to PHP 89,000+/monthSchedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA TimezoneRenewals Manager – Team Lead (On-Site Cyber Sigma,...

  • Contract Management Team Lead

    38 minutes ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱120,000 - ₱180,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Contract Administrator Team lead you will provide overall team leadership, people management and...