Customer Service Specialist

1 day ago

Makati City, National Capital Region, Philippines Integrated Management Services Inc. Full time ₱70,000 - ₱120,000 per year

IMS is an ever-growing company that has been in the business for almost 40 years. Today, IMS remains a frontrunner in providing affordable holistic membership programs to the masses and the working populace. Currently, we serve over 200 companies and over 300,000 Filipinos nationwide.

As our Customer Service Specialist, you will work with the Customer Service Department to ensure that our clients feel valued and taken care of by the company. You will play a crucial role in assisting our clients in navigating our services, addressing their concerns, and above all, making them feel appreciated and respected. If you have a strong passion for helping people, we'd love to get to know you

Responsibilities:

  • Conducting regular phone calls to measure customer satisfaction
  • Conducting PR or client visitations on a regular basis to ensure visibility and address all client concerns
  • Meeting with our clients for orientations, presentations, and to address concerns
  • Resolving all client concerns through calls, texts, and emails
  • Sending text- and email blasts to easily disseminate information and updates
  • Monitoring and looking for providers for more accreditations
  • Conducting monthly monitoring of accounts per client

Required Qualifications:

  • Bachelor's degree in any discipline
  • Proficient in verbal and written communication
  • Skilled in problem-solving
  • Demonstrates patience and empathy
  • Attentive to detail
  • Efficient time management skills to assist multiple customers simultaneously
  • Ability to resolve customer conflicts calmly and effectively
  • Ability to learn about our products and services quickly as to more effectively assist customers with their inquiries

Our Perks:

At IMS, we are known to be people-focused. We aim to balance work, play, and life, as shown by our benefits such as free medical benefits and insurance coverage, paid leave, trainings, flexibility in working hours, and our friendly atmosphere. Come see for yourself what we have in store for you.

Our Benefits:

  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus
  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

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