Telesales Representative

7 days ago

Pasig, National Capital Region, Philippines Cybalink Solutions Full time ₱350,000 - ₱450,000 per year

Why You'll Love Working With Us

  • Competitive Salary & Annual Bonuses – Your hard work deserves great rewards.
  • Performance-based commission on top of monthly salary.
  • Night differential pay for hours worked during the night shift.
  • Comprehensive HMO – Full coverage for you plus 1 FREE dependent.
  • Generous Meal Allowance – Stay fueled and focused every day.
  • 30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.
  • Growth & Engagement – Ongoing training, quarterly workshops, and monthly games with exciting prizes.
  • Fun, Supportive Culture – Celebrate wins and enjoy a workplace that values you.
  • Unlimited Coffee & Water – Keep refreshed and energized throughout the day.

Job Overview:

As a Telesales Representative, you'll be the first point of contact for customers enquiring about shipping personal belongings overseas. You'll handle incoming leads, follow up on quotes, convert enquiries into confirmed bookings, and coordinate closely with operations to ensure a smooth customer journey — from enquiry to delivery.

This role supports our UK-based client and will follow their operating schedule, aligning with UK business hours to ensure seamless communication and service delivery.

Key Responsibilities:

  • Handle inbound sales enquiries via phone, email, and online quote requests.
  • Qualify leads, understand customer needs, and provide accurate information and quotations.
  • Follow up with leads to convert quotes into confirmed bookings and achieve individual and team sales targets.
  • Maintain accurate records in the company's CRM system (Moveware).
  • Coordinate with operations and logistics teams to ensure all booking details are clear and accurate.
  • Provide excellent customer service, representing the PSS brand with professionalism and empathy.

Qualifications:

  • Bachelor's degree in any field with at least 3 years of experience in telesales, sales support, or customer service (preferably in logistics, removals, or shipping).
  • Strong communication and sales skills with a confident, engaging phone manner; driven by results, targets, and excellent customer service.
  • Proficient in Microsoft Office 365 and online communication tools (Teams/Zoom).
  • Experience in maintaining accurate records using CRM systems (Moveware experience is an advantage).
  • Highly organized with attention to detail and the ability to multitask effectively.
  • A team player with a positive, proactive, and customer-focused attitude.
  • Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City.
  • Work Schedule (Manila Time)
  • Monday: 4:00 PM - 1:00 AM
  • Tuesday - Thursday: 9:00 PM - 6:00 AM
  • Friday - Saturday: 6:00 PM - 10:00 PM

Company Overview:

Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and drive transformative success in the construction, engineering, and resources industries Join us at Cybalink Solutions and be at the forefront of operational excellence.

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • How many years of experience do you have in telesales, sales support, or customer service?
  • Have you supported or worked with UK or international clients in previous roles? If yes, specify which.
  • On a scale of 1 to being the highest), how would you rate your communication and sales skills when engaging with clients over the phone?
  • Have you worked in the logistics, removals, or shipping industry? If yes, specify which.
  • On average, how many calls per day did you handle in your previous telesales or customer service role?
  • On a scale of 1 to being the highest), how would you rate your proficiency in using Microsoft Office?
  • Do you have an experience using Moveware?
  • Do you have experience using CRM systems to maintain customer records? If yes, specify which.
  • Are you comfortable working on a UK shift schedule (Monday 4:00 PM–1:00 AM; Tuesday–Thursday 9:00 PM–6:00 AM; Friday–Saturday 6:00 PM–10:00 PM)?
  • Are you currently employed?
  • How many days or notice period are you required to give your current employer?
  • What is your current basic salary?
  • How much is your acceptable salary?
  • Where are you currently residing?
  • This role is ONSITE ONLY, are you willing to work in our office in Brgy. Ugong, Arcovia City, Pasig City? (Mon-Sat, night shift)

Work Location: In person

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