Training Supervisor

2 days ago

Taguig, National Capital Region, Philippines Allsectech Manila, Inc Full time ₱600,000 - ₱1,000,000 per year

Essential Functions:

  • Ensures the training strategy provides for comprehensive induction and accreditation of all staff working on the contract(s), in line with client, legislative and regulatory requirements.

  • Delivers the calendar of training events as set and agreed by the Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business specific materials.

  • Conducts needs analysis and proactively identifies emerging requirements, ensuring these are reflected in training and development plans via agreement with the client and operational managers.

  • Identifies and recommends updates to current training content and/or develops new content for BAU learning in conjunction with client and operational needs.

  • Ensures closed loop with the Quality and Performance Management teams.

  • Evaluates new training content prior to and post launch to ensure the outcomes are meeting intended business requirements.

  • Monitors the quality of training delivered through the team via observations, review of evaluations and coaching, feedback and development.

  • Develops and manages relationships with operational managers and key stakeholders

Required Education and Experience:

  • At least 2years of experience as a Training Supervisor of Healthcare Program in a BPO/Call Center environment

  • 2Years of People-Management/Supervisory experience

  • Amenable to working on a Graveyard and shifting schedule within Taguig City

  • A strong understanding of contact center training programs

  • Exemplary training development and delivery skills

  • Minimum of three year documented successful experience in a leadership position

  • Excellent verbal and written communication skills

  • Strong analytical skills.

  • High level skills in the use of productivity tools including Microsoft Excel; Vizio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools.

Why Join us?

· Start ASAP

· HMO Day 1 (plus dependent upon 6months)

· OT Pay

· Accidental Insurance

· 18% Night Differential

· VL & SL

· Free Shuttle

· Fun Work Environment

· Work-Life Balance

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