Technical Support Specialist

1 week ago

Bonifacio Global Metro Manila, Philippines YONDU INC. Full time ₱300,000 - ₱600,000 per year

DUTIES AND RESPONSIBILITIES:   

  • Provide second-level support to queries and issues raised in accordance to incident management and request fulfillment process.
  • Responsible for installing and configuring computer hardware operating systems and applications
  • Troubleshooting system, PABX and network problems and diagnosing and solving hardware or software faults via remote access or on-prem dispatch.
  • Ensure that service incident tickets are acknowledged, escalated and resolved according to Service Level Agreement (SLA).
  • Supporting the roll-out of new applications and evaluating new hardware and software technology
  • Perform periodic backup, performance tuning, resource optimization as part of maintenance.
  • Prepare reports and assure that information is readily available.
  • Administration and management of IT assets (mobile service units, laptops and other IT assets
  • Any other work-related tasks assigned.

JOB SPECIFICATIONS:

  • Education - Bachelor's Degree in IT, Computer Science or equivalent

  • Related Work Experience -  At least 6 months of experience in a Technical Support role

  • Experienced in administering production Windows environment and Local Area Networking

  • Knowledge –   In-depth Knowledge  in the following:

  • Proficient in deploying Windows OS for desktop and laptop

  • Background in the managing Windows Services such as Active Directory, DNS, DHCP and Fileserver running in
  • Windows Server
  • Knowledgeable in Windows powershell scripting
  • Knowledgeable in local area networking, wireless network, hybrid PBX and All-in-one printer setup
  • Knowledgeable in using open source technology

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