Technical Support with upselling

2 weeks ago

Bonifacio Global Metro Manila, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

About the role

We are currently seeking a talented Technical Support Representative to join our dynamic team. In this full-time position, you will be based in Bonifacio Global City Taguig City Metro Manila, providing exceptional technical support and upselling opportunities to our valued customers.

What you'll be doing

  1. Provide timely and effective technical support to customers via phone, email, and chat
  2. Diagnose and troubleshoot a variety of technical issues, ensuring customer satisfaction
  3. Identify opportunities to upsell additional products and services to customers
  4. Maintain accurate records and documentation of all customer interactions
  5. Collaborate with cross-functional teams to enhance the customer experience
  6. Stay up-to-date with the latest industry trends and technologies

What we're looking for

  1. Proven experience in a technical support or customer service role, preferably in the Retail & Consumer Products industry
  2. Strong problem-solving and analytical skills, with the ability to think creatively
  3. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  4. Proven track record of upselling and cross-selling products and services
  5. Familiarity with Buying processes and terminology
  6. Proficient in Microsoft Office suite and other relevant software applications
  7. Commitment to delivering exceptional customer service

What we offer

We are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive weekly salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holidays
  3. Opportunities for career advancement and professional development
  4. Collaborative and supportive team environment
  5. Discounts on our products and services

Apply now to become our next Technical Support Representative with upselling opportunities.

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