Billing & Charging Assurance Specialist

2 days ago

Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

The 
Billing & Charging Assurance Specialist

plays a critical role in safeguarding the company's revenue through hands-on execution of reconciliation, billing validation through various reports, and leakage detection activities. Operating under the Operations group and aligned with the eTOM Assurance model, this role ensures the validation of data to ensure that accurate billing is executed, identifies discrepancies, and supports timely resolution of revenue-impacting issues.

The analyst works closely with internal stakeholders such as IT, Finance, and the Operations teams, and aligns operational activities with the governance frameworks defined by the Revenue Assurance team under the Chief Risk Officer.

Responsibilities:

Revenue Assurance Execution

  • Perform regular reconciliation of data across systems (e.g., Network vs. IBAS, Triple A vs. billing, CRM vs. billing).
  • Investigate anomalies, usage gaps, and revenue discrepancies, and coordinate with process owners to resolve them.
  • Support execution of controls and validations as defined by the Revenue Assurance Governance team.
  • Assist in the preparation of incident reports and root cause analyses for identified revenue leakage cases.
  • Track and monitor revenue assurance KPIs and raise flags for missed thresholds or process breakdowns.

Billing and Charging Accuracy

  • Validate billing runs to ensure completeness and accuracy for all customer segments (postpaid, prepaid, enterprise).
  • Cross-check rating configurations, tariffs, and discounts in billing systems against approved product catalogs.
  • Analyze customer complaints and disputes related to billing; identify root causes and work on timely resolution.
  • Support UATs (user acceptance tests) and go-live validations for new billing releases.

Reporting and Compliance

  • Generate regular reports on reconciliation status, leakage findings, issue resolution, and control compliance.
  • Document and maintain logs of analysis activities, case investigations, and control checks.
  • Support internal audits by providing necessary data extracts and explanations of controls/processes.

Key Deliverables

  • Daily/weekly reconciliation reports
  • Revenue leakage tracking and issue logs
  • Root cause summaries and resolution support
  • Billing validation and dispute reports
  • Compliance checklists and control execution logs

Qualifications:

  • Bachelor's degree in Business, Accounting, Engineering, IT, or a related field
  • 2–5 years of experience in telecom operations, billing, finance, or analytics
  • Familiarity with telecom billing systems (e.g., Convergent Billing, Mediation, CRM) is preferred
  • Strong analytical and problem-solving skills
  • Proficiency in Excel and working knowledge of SQL or other data querying tools
  • Good communication skills for cross-functional collaboration

Key Competencies

  • Strong analytical and problem-solving skills
  • Ability to work under pressure and manage critical incidents
  • Effective communicator across technical and non-technical teams
  • Detail-oriented, process-driven, and customer-focused

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