Client Onboarding Specialist

2 weeks ago

Manila, National Capital Region, Philippines b58cbbb8-4858-40d6-9541-0e41199c927b Full time ₱30,000 - ₱60,000 per year

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

About the Role

Are you passionate about transforming the way businesses operate? At StoreHub, we're looking for an energetic Client Onboarding Specialist / Product Trainer to help new retailers and restaurateurs seamlessly integrate our powerful tools into their daily operations. You'll be at the forefront, ensuring each client starts off on the right foot with our technology

What you will do:

  • Lead Training Sessions: Organize and coordinate both onsite and online training, ensuring all stakeholders are engaged and informed.
  • Help Retail & Restaurant business owners master StoreHub, enabling them to manage their operations and grow their businesses efficiently.
  • Manage Multiple Projects: Use your excellent project and time management skills to handle various onboarding engagements simultaneously.

What you'll need to have:

  • 1-2 years of experience in customer-facing roles, preferably within the F&B industry.
  • Open to working onsite in our new Makati office and conducting client meetings as needed.
  • A strong communicator who is extremely passionate about customer success and product adoption
  • Effective at facilitating meetings and workshops; having training and development experience is a plus
  • A BIG passion for helping small businesses
What makes working at StoreHub awesome (and refreshing)

Our people - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence

We do have all the other cool perks too:

  • Apple MacBooks for everyone to help you do your best work
  • Comprehensive healthcare benefits
  • Career development and mentorship
  • Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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