Customer Support Representative

3 days ago

Quezon City, National Capital Region, Philippines Swift-up Full time ₱280,000 - ₱420,000 per year

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. This role is open to fresh graduates and career shifters — no prior experience required. You will receive full training to help you succeed in assisting customers, handling inquiries, and providing excellent service.

Key Responsibilities:

  • Respond to customer inquiries through calls, emails, or chat in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with troubleshooting and problem resolution.
  • Document customer interactions and update records in the system.
  • Escalate concerns to the appropriate team when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Support the team in achieving customer satisfaction and performance goals.

Qualifications:

  • At least High School Graduate / Senior High Graduate or equivalent.
  • No work experience required; fresh graduates are encouraged to apply.
  • Good communication skills in English and Filipino.
  • Basic computer literacy and ability to learn new systems.
  • Strong willingness to learn, with a customer-first mindset.
  • Amenable to shifting schedules, weekends, and holidays (if required).

What We Offer:

  • Paid training program to equip you with the skills you need.
  • Competitive salary and performance-based incentives.
  • Career growth and promotion opportunities.
  • Health benefits and other company perks.
  • Friendly and supportive work environment.

Job Types: Full-time, Permanent

Pay: Php20, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Education:

  • Junior High School (Required)

Experience:

  • BPO: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Quezon City (Required)

Work Location: In person

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