Customer Support Representative

3 days ago

Makati City, National Capital Region, Philippines Skytech Solutions Inc. Full time ₱360,000 - ₱420,000 per year

Job Description

As a Customer Support Staff / Representative at Ideku, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide an excellent customer experience. You will work closely with the customer support team and other departments to ensure smooth resolution of cases and continuous improvement of our support process.

Key Responsibilities

  • Respond promptly to customer inquiries through chat.
  • Provide accurate product/service information and troubleshoot customer concerns.
  • Escalate complex issues to higher-level support or relevant departments when needed.
  • Maintain records of customer interactions, transactions, and feedback.
  • Follow up on customer requests to ensure resolution and satisfaction.
  • Collaborate with the team to identify process improvements and contribute to a better customer experience.
  • Uphold Ideku's values of empathy, professionalism, and excellence in customer service.

Qualifications

Minimum Requirements

  • Equivalent relevant experience.
  • Strong written and verbal communication skills in English.
  • At least 1 year of experience in customer support or related field.
  • Proficiency with POS software is a plus.
  • Ability to multitask, manage time effectively, and work in a fast-paced environment.
  • Strong problem-solving skills and a customer-first mindset.
  • Willingness to work flexible shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Staff meals provided

Language:

  • English Fluently (Preferred)

Work Location: In person

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