Welfare Manager

Job Title: Welfare Manager

Company: Philippine Red Cross

Location: National Headquarters, Mandaluyong City

Job Purpose

The Welfare Manager role is to identify people in the community who require assistance and create programs/services to meet their needs. This role will act as the liaison between the public and their organization. In addition, the manager will educate people about programs that are available to them and explain eligibility requirements. They also perform fundraising activities to keep their programs going.

This position will report directly to the ASG – Program Development Services and second-line managed by the Secretary General.

Job Duties and Responsibilities

Welfare Management

• Identify problem areas of target client system: Needy, Disabled, Detainees, Members of the Philippine Armed Forces and their dependents, OCWs, Families of Fil/US Servicemen, Disadvantaged Women, Abandoned and neglected children, Elderly, and other individuals/families in difficult situations.
• Provide consultative and other technical assistance related to delivery of welfare services as required by Chapters.
• Prepare project proposals to secure funding support from local and international organizations.
• Establish linkages and perform liaison work to mobilize resources and engage in interagency networking.

Migration

• Facilitate the development of contextualized training on migration and displacement for PRC NHQ and Chapters.
• Ensure materials align with Movement principles on migration/displacement and include community engagement, accountability, and inclusion.
• Support design and implementation of assessments on migration and displacement.

Protection, Gender and Inclusion

• Integrate gender equality, social inclusion, and dignity frameworks in PRC disaster management plans.
• Collaborate with sector leads to ensure equitable participation in Shelter/NFI, WASH, and Health programs.
• Strengthen Red Cross branches' capacity to support inclusive community-based systems.
• Support Gender Equality and Social Inclusion aspects in PRC's strategic plans and programs.

General Management

• Ensure accountability and quality in program/operations management, budgets, and financial procedures.
• Maintain transparency and fairness in HR management (recruitment, performance, development, etc.).
• Submit operational highlights and reports on time.
• Ensure strategic coherence, program coordination, and support fund generation units in fundraising.
• Develop the department's business continuity planning process.

• Education & Licensure

• Bachelor's degree in Social Work, Social Sciences, International Relations, or related field

• Must be a Licensed Registered Social Worker (RSW)
• Master's units in Social Work Administration or related field (preferred)

• Work Experience

• At least 5 years of professional experience in social work or humanitarian programming, including experience managing welfare services for vulnerable populations (e.g., children, elderly, women, PWDs)

• At least 5 years of supervisory or managerial experience, including program leadership, team supervision, and budget oversight
• Proven track record in Protection, Gender, and Inclusion (PGI), migration-related programming, and interagency coordination or networking

• Skills & Competencies

• Strong interpersonal and stakeholder engagement skills

• Excellent written and verbal communication, with experience in technical report writing and documentation
• Ability to coordinate with government agencies, NGOs, and donor institutions
• Proficiency in Microsoft Office applications and experience in program monitoring tools

• Preferred Background

• Experience working with the Red Cross/Red Crescent Movement

• Experience in humanitarian or non-profit organizations
• Knowledge in donor engagement, proposal writing, and resource mobilization

Core Values & Competencies

• Core Values: Focused, Fast, Friendly, Flexible, Forward-looking
• Core Competencies: Communication; Collaboration & Teamwork; Decision-making; Client Relations; Creativity & Innovation; Building Trust
• Managerial Competencies: Managing Staff Performance; Managing Staff Development; Project Management
• Functional Competencies: Building Partnership; Strategic Direction; Leadership; Mentorship

• Competitive compensation recognizing your hard work.
• HMO coverage starting Day 1 and Accident Insurance Benefit.
• Allowances during the probationary period (Rice & Medical).
• Humanitarian allowance upon regularization.
• Paid time off (15 Sick Leave & 15 Vacation Leave).

Job Location: PRC National Headquarters, Mandaluyong City