Language Trainer

7 days ago

Makati City, National Capital Region, Philippines R1 RCM Full time $25,000 - $75,000 per year

Job Description

  • Plays a crucial role in ensuring that the team members are equipped with skills and knowledge to deliver exceptional customer service.
  • Focus on communication techniques and developing a strong understanding of US Geography to enhance customer interactions.
  • Conduct training sessions to team members emphasizing communication strategies, cultural awareness, and US geography knowledge.
  • Assess trainees' progress and provide constructive feedback to help them reach their full potentials.
  • Stay up to date with industry trends, customer service practices, changes in the US geography to ensure the training content remains relevant and effective.
  • Drive and improve Spoken and Written English Communication and floor support for on time and quality delivery
  • Liaise with operations to ensure there is adequate and effective training support provided
  • Highly proficient in English and should natural/fluent

Qualifications

  • Bachelor's Degree holder of any related course
  • 2-3 years of proven experience as a trainer in a BPO or customer service environment.
  • Demonstrated knowledge of US geography, ensuring relevant customer interaction
  • High adaptability and willingness to work onsite to engage with the trainees effectively.

Internal Applicants:

  • Must be a regular employee.
  • Minimum of 6 months tenure in current role.
  • Not enrolled in Performance Improvement Plan.
  • With a Performance Rating of Consistently Meets Performance and above
  • Must not have Ethics Point case/s, Data Privacy nor Employee Relations disciplinary record/s in the past 12 mos until prior promotion effective date
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits. What's in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: #R1Philippines #AllTogetherBetterinR1PH

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