Associate Training Director – Pre-Process, Language, and Communications Training

17 hours ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time $60,000 - $80,000 per year

Job Summary:

We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer experiences.

The ideal candidate is analytical, creative, emotionally resilient, and thrives in a fast-paced, ever-evolving environment.  Demonstrate humility and a growth mindset, remain open to learning from others and letting go of outdated practices to stay aligned with current business needs.

Key Responsibilities:

  • Lead the design and delivery of pre-process, language, and communication training programs.
  • Manage a team of Voice Coaches who also facilitate Pre-Process Training.
  • Analyze performance data with patience and precision to identify trends, gaps, and opportunities.
  • Develop innovative, engaging training strategies that drive communication excellence and business results.
  • Collaborate with cross-functional teams including Talent Acquisition, Operations, and Quality to align training with organizational goals.
  • Manage and mentor training teams, ensuring consistent delivery and professional growth.
  • Provide coaching and feedback to trainers and trainees, maintaining a high standard of communication performance.
  • Stay composed and constructive during challenging conversations and feedback sessions.
  • Remain flexible and responsive to shifting priorities and evolving business needs.
Qualifications

Qualifications:

  • Bachelor's degree in communication, Education, Linguistics, or a related field (or equivalent experience).
  • Minimum of 4 years of BPO experience in a leadership or people management role.
  • Proven experience in voice, language, or communication training, preferably in a BPO or customer service environment.
  • Strong analytical skills with a patient, methodical approach to data interpretation.
  • Highly creative in developing training solutions and learning experiences.
  • Emotionally resilient, able to handle pressure and tough conversations with professionalism.
  • Humble and open-minded, willing to learn from others and unlearn practices that no longer serve the current environment.
  • Flexible and adaptable, thriving in dynamic, fast-paced settings.
  • Excellent interpersonal and communication skills, with the ability to lead, influence, and inspire.
  • Familiarity with call monitoring tools, learning platforms, and coaching frameworks is a plus.

  • Associate Training Director – Pre-Process, Language, and Communications Training

    17 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    DescriptionJob Summary:We are looking for astrong-willed yet humbleleader to join our team asAssociate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer...

  • Associate Training Director

    18 hours ago

    Quezon City, National Capital Region, Philippines Aickman and Greene Consultant's Corporation Full time ₱1,400,000 - ₱1,600,000 per year

    QUALIFICATIONSBachelor's degree REQUIRED3+ Years of experience as a Sr. Training Manager or1 Year as an Associate Director TrainingSVAR Score C2 (NON NEGO)Schedule: Night shiftWork setup: OnsiteSite: Commonwealth Q.C., SM Fairview or SM Sta RosaJob Type: Full-timePay: Php140, Php160,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth...

  • ASSOCIATE TRAINING DIRECTOR

    17 hours ago

    Quezon City, National Capital Region, Philippines Aickman and Greene Full time ₱140,000 - ₱160,000 per year

    Are you ready to take the next big step in your career? Join our dynamic team in Quezon City and help us shape the future of training excellenceWhat We're Looking For:A Bachelor's degree in any field (required)3+ years of experience as a Senior Training Manager or at least 1 year as an Associate Director for TrainingSVAR Score of C2...

  • Language Training Professional

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeTrainer Full time ₱250,000 - ₱500,000

    Job DescriptionAssist in the development and delivery of training programs to enhance language skills and support employee growth within a dynamic organization.Collaborate with cross-functional teams to design and implement training initiatives that foster a culture of continuous learning and improvement.The ideal candidate will possess excellent...

  • Process and Communication Training Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeCommunication Full time ₱800,000 - ₱1,200,000

    Role Overview:This is a senior position for process and communication training. The role involves standardizing content, tailoring materials for specific situations, creating high-end content, conducting/facilitating training on complex topics, and preparing training materials.Key Responsibilities:Reviews and standardizes content to ensure consistency and...

  • Language Training and Quality Assurance Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeAssessment Full time ₱900,000 - ₱1,200,000

    Unlock your potential as a Language Training and Quality Assurance Specialist.Job Description:As a pivotal member of our team, you will play a key role in ensuring the high-quality delivery of language training programs. Your primary objective is to assess and improve instructional methodologies used in delivering lessons and assessments.Key...

  • Processing Clerk

    17 hours ago

    Quezon City, National Capital Region, Philippines Quest Training and Assessment Center Corp. Full time ₱600 per year

    Job Title: Processing ClerkDepartment: Assessment and Training DepartmentReports To: Assessment Center ManagerLocation: Quezon CityEmployment Type: Full TimeJob SummaryThe Processing Clerk is responsible for accurately receiving, reviewing, and processing various documents, data, and transactions according to company policies and procedures. This role...

  • Senior Executive-Training-Pre-Process Training

    17 hours ago

    Makati City, National Capital Region, Philippines ExlService Holdings, Inc. Full time $40,000 - $80,000 per year

    Job DescriptionExcellent written and verbal communication skill, C1 CEF Score• Ability to communicate correctly and clearly• Good Problem Solving and Strong troubleshooting skills• Ability to approach problems logically• Strong customer service focus, Ability to empathize with the customer (Internal/External).• Prioritizing customer needs...

  • Training Supervisor

    17 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $40,000 - $60,000 per year

    Essential Functions and Responsibilities:Point of Contact for End-to-End Training (FST & PST) and partners with Operations on NEE Training NeedsLead and facilitate Training calibration sessions.Performs tasks as per client or management directive (ad hoc reports and analysis)Ensure all trainers are proficient in their job skills by providing ongoing...

  • Training Supervisor

    18 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $40,000 - $80,000 per year

    DescriptionEssential Functions and Responsibilities:Point of Contact for End-to-End Training (FST & PST) and partners with Operations on NEE Training NeedsLead and facilitate Training calibration sessions.Performs tasks as per client or management directive (ad hoc reports and analysis)Ensure all trainers are proficient in their job skills by providing...