Associate Training Director – Pre-Process, Language, and Communications Training

2 days ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Summary:

We are looking for a strong-willed yet humble leader to join our team as Associate Training Director for Pre-Process, Language, and Communications Training. This role is critical in shaping the communication capabilities of our workforce, ensuring both new hires and tenured employees are equipped to deliver exceptional customer experiences.

The ideal candidate is analytical, creative, emotionally resilient, and thrives in a fast-paced, ever-evolving environment.  Demonstrate humility and a growth mindset, remain open to learning from others and letting go of outdated practices to stay aligned with current business needs.

Key Responsibilities:

  • Lead the design and delivery of pre-process, language, and communication training programs.
  • Manage a team of Voice Coaches who also facilitate Pre-Process Training.
  • Analyze performance data with patience and precision to identify trends, gaps, and opportunities.
  • Develop innovative, engaging training strategies that drive communication excellence and business results.
  • Collaborate with cross-functional teams including Talent Acquisition, Operations, and Quality to align training with organizational goals.
  • Manage and mentor training teams, ensuring consistent delivery and professional growth.
  • Provide coaching and feedback to trainers and trainees, maintaining a high standard of communication performance.
  • Stay composed and constructive during challenging conversations and feedback sessions.
  • Remain flexible and responsive to shifting priorities and evolving business needs.
Qualifications

Qualifications:

  • Bachelor's degree in communication, Education, Linguistics, or a related field (or equivalent experience).
  • Minimum of 4 years of BPO experience in a leadership or people management role.
  • Proven experience in voice, language, or communication training, preferably in a BPO or customer service environment.
  • Strong analytical skills with a patient, methodical approach to data interpretation.
  • Highly creative in developing training solutions and learning experiences.
  • Emotionally resilient, able to handle pressure and tough conversations with professionalism.
  • Humble and open-minded, willing to learn from others and unlearn practices that no longer serve the current environment.
  • Flexible and adaptable, thriving in dynamic, fast-paced settings.
  • Excellent interpersonal and communication skills, with the ability to lead, influence, and inspire.
  • Familiarity with call monitoring tools, learning platforms, and coaching frameworks is a plus.

  • Language Training Manager

    7 days ago

    Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Description & Qualifications:Must be amenable to work 100% onsite at our WNS Bridgetowne SiteMust be amenable to work on a shifting scheduleShould be sound and highly proficient in EnglishExperience in facilitation of Communication Cultural Soft Skills V&A TrainingShould understand core concepts of the CCT functionDrive and improve Spoken and Written...

  • Customer Support for Language Training

    7 days ago

    Quezon City, National Capital Region, Philippines goFLUENT Full time ₱900,000 - ₱1,200,000 per year

    Work Using English in a Multicultural EnvironmentEnjoy a fulfilling work-life balance while working in a truly global settingAbout goFLUENT and Our Mission Headquartered in Geneva, Switzerland, goFLUENT is a B2B online language learning provider dedicated to supporting corporate talent development, diversity & inclusion (DE&I), and building a strong learning...

  • Customer Support for Language Training

    2 days ago

    Quezon City, National Capital Region, Philippines goFLUENT Full time ₱1,500,000 - ₱3,000,000 per year

    Work Using English in a Multicultural EnvironmentEnjoy a fulfilling work-life balance while working in a truly global settingAbout goFLUENT and Our MissionHeadquartered in Geneva, Switzerland, goFLUENT is a B2B online language learning provider dedicated to supporting corporate talent development, diversity & inclusion (DE&I), and building a strong learning...

  • Associate Director for Communications

    7 days ago

    Quezon City, National Capital Region, Philippines The Church of Jesus Christ of Latter-day Saints Full time ₱1,500,000 - ₱2,000,000 per year

    Job DescriptionThe central work of Public Affairs is to build strategic relationships with opinion leaders who affect the reputation of the Church of Jesus Christ of Latter-day Saints, and whose actions and influence can help or hinder the Church's mission.Builds and maintains key relationships with nationally and internationally influential opinion makers....

  • Associate Director for Communications

    7 days ago

    Quezon City, National Capital Region, Philippines The Church of Jesus Christ of Latter-day Saints Full time ₱1,200,000 - ₱3,600,000 per year

    The central work of Public Affairs is to build strategic relationships with opinion leaders who affect the reputation of the Church of Jesus Christ of Latter-day Saints, and whose actions and influence can help or hinder the Church's mission.Builds and maintains key relationships with nationally and internationally influential opinion makers. This includes...

  • Training Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱360,000 - ₱720,000 per year

    Assists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional information about...

  • Training Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Booky Full time ₱300,000 - ₱600,000 per year

    Are you a dynamic, results-driven professional with a knack for transforming complex technology into easy-to-understand solutions? Are you a TECH-SAVVY FOODIE? If so, Booky wants YOUBooky is the #1 deals and discovery platform in the Philippines, and we're on the hunt for a Training Associate to lead our client activation efforts, ensuring our restaurant...

  • Training Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines SMA PH NewCo, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    DescriptionAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional...

  • Process Engineer|Hybrid Setup

    2 days ago

    Makati City, National Capital Region, Philippines Uptitude Training Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    QualificationsBachelor's degree in Industrial Engineering, Business Administration, or a related field.At least a minimum of 2 years relevant experience or as a Process Engineer. (Non Negotiable)Project management skills and the ability to prioritise tasks and manage multiple projects simultaneously (Agile, Project Management, DMAIC)...

  • Training Associate

    2 days ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱300,000 - ₱600,000 per year

    Job Description:The Training Associate will be primarily responsible for facilitating engaging and effective training sessions for new hires and existing employees. This role focuses on ensuring that participants gain the necessary knowledge, skills, and confidence to perform their roles successfully. The Trainer will act as a mentor, coach, and guide in the...