Operations & Practice Support Manager - 16245

4 days ago

Manila, National Capital Region, Philippines Somewhere Full time ₱18,000 - ₱22,400 per year
LOOKING FOR STELLAR CANDIDATES IN THE PHILIPPINES

Position: Operations & Practice Support Manager

Work Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Pay Range: $1,500–$1,800 (Final offer depends on client approval and overall assessment of candidate skills and experience)

Work Location: REMOTE

Role Overview

We are seeking a highly organized and proactive Practice Support Manager to serve as a buffer and operational backbone for our clinical and administrative teams. This role will function as a supervisory layer between leadership, staff, and external stakeholders—ensuring tasks are executed accurately, priorities are aligned, and communication flows clearly across all moving parts.

 

The ideal candidate will have prior experience in practice coordination, healthcare administration, customer service, or operational management, with strong follow-through, accountability, and people-handling skills. This is not a passive role — the right candidate will take ownership, anticipate needs, and ensure nothing falls through the cracks.

 

Key Responsibilities

Team Coordination & Oversight

Serve as the main point of operational control between leadership and frontline staff.Supervise day-to-day task execution for assigned team members or contractors.Hold check-ins, track assignments, and ensure timelines/SLA compliance.

Process & Workflow Management

Monitor ongoing operational workflows (e.g., onboarding, scheduling, billing, provider support, customer support).Identify bottlenecks and escalate only when necessary — acting as a first line of resolution before involving leadership.Standardize procedures, maintain documentation, and organize internal repositories (forms, SOPs, trackers, etc.).

Internal Communication Management

Act as a communication buffer between executives and operational staff — filtering, prioritizing, and relaying information as needed.Draft updates, assign tasks, and follow up to close loops.Maintain visibility into team progress and report structured summaries to leadership.

Issue Resolution & Support

Troubleshoot day-to-day administrative or operational blockers across departments.Coordinate with Billing, HR, IT, or Business Development teams for quick resolution.Support leadership in implementing new initiatives or systems.Qualifications

Must-Haves:

2+ years in practice management, healthcare administration, operations coordination, or team supervisionStrong communication and escalation judgment — knows when to resolve vs. when to involve leadershipProven ownership mentality — tracks tasks to completion without needing remindersExcellent written English and structured reporting style

 

Nice-to-Haves:

Experience in U.S. healthcare or MSO environmentsFamiliarity with task/practice management tools (Asana, Trello, ClickUp, Pipedrive, G-Suite)Prior experience working as a remote/offshore team lead or assistant manager

Note: Please submit your resume in ENGLISH; otherwise, your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application. If selected for the role, the final offer will be at the client's discretion and will depend on your interview performance, skills, and experience.

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