Customer Service Specialist | Voice Account |
4 weeks ago
About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION) is seeking an experienced Customer Service Specialist to join our dynamic team in Pampanga, Central Luzon. This full-time position will play a crucial role in providing exceptional customer service to our valued clients through voice-based support. What you'll be doing Respond promptly and courteously to customer inquiries and concerns via telephone. Troubleshoot and resolve a variety of customer issues in a timely and efficient manner. Accurately document customer interactions and maintain detailed records. Identify opportunities to enhance the customer experience and provide feedback to improve processes. Collaborate with cross-functional teams to ensure seamless customer service delivery. Adhere to company policies, procedures and service level agreements. What we’re looking for Proven experience in a customer service or call centre role, preferably within the maritime or logistics industry. Excellent communication and interpersonal skills with the ability to empathize and build rapport with customers. Strong problem-solving and analytical skills to effectively troubleshoot and resolve customer issues. Proficiency in English, both verbal and written. Ability to work effectively in a fast-paced, high-volume environment. Commitment to providing exceptional customer service and a genuine passion for helping others. What we offer At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION), we are dedicated to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your well‑being and work‑life balance. About us FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION) is a leading provider of maritime and logistics services in the Philippines. With a strong commitment to excellence, we strive to deliver innovative solutions that exceed our customers' expectations. Join our team and be a part of our continued success story. Apply now to become our next Customer Service Specialist #J-18808-Ljbffr
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