Senior Executive-Workforce Management-WFM

DescriptionA specialized WFM team member that is responsible in accurately generating and uploading an employee's work hours to ensure proper and on-time payroll processing in compliance with the company and local labor laws.ResponsibilitiesData Analysis: Analyze WFM and MIS data to ensure company and local labor law compliance.Timekeeping Calculations:...

DescriptionWe are seeking a highly organized and detail-oriented WFM Analyst to join our team. The ideal candidate will play a crucial role in optimizing intra-day management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesEfficiently manage intra-day staffing and service level.Provide timely,...

DescriptionBasic FunctionsMonitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement.Generates schedules accordingly to meet the business requirements enabling superior customer serviceAdjusts the schedules accordingly based on the actual scenarios and...

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DescriptionEXL ServiceSr. Executive- WFMBasic Functions•    Generates schedules accordingly to meet the business requirements enabling superior customer service.•    Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing.•    Monitors...

DescriptionJoin our team as a Workforce Management Assistant Manager, a pivotal role in ensuring operational excellence across our contact centers. You will support the WFM Manager in optimizing staffing strategies, developing accurate forecasts, and creating efficient schedules to meet key performance indicators (KPIs) and service level agreements (SLAs)....

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DescriptionBasic FunctionResponsible for creating, maintaining and publishing established reports.Roles and ResponsibilitiesManage, maintain, and improve reporting requirements for the campaign.Create dashboards and decks for business reviews and presentations.Acts as backup for the MIS AM;Knows basic automation of reports;Provides basic analysis to reports...

DescriptionRole PurposeA WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and...

Under direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets. They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a liaison with...