Workforce Support

Under direct supervision, Workforce Support will be responsible for monitoring and coordinating real time call queue and agent activities to attain daily cost and service performance targets. They execute the intraday service level plan and communicate with all levels of management regarding operational issues and impacts. They act as a liaison with...

Summary The Workforce Planning Coordinator is responsible for maintaining roster databases and ensuring timely distribution to relevant staff. This role is part of a strategic team responsible for roster structure and planning processes. Duties and Responsibilities Ensuring that the allocation of resources is undertaken independently, without prejudice, and...

DescriptionThe Assistant Vice President of Workforce Management is responsible for leading the end-to-end workforce planning and operational execution to ensure optimal resource allocation that meets service level agreements and business objectives. This role involves developing and implementing advanced forecasting models, creating efficient scheduling...

Reporting Analyst (Workforce Management) The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision‑making across the organization. Key Roles and Responsibilities Design and...

Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce management...

Join to apply for the Workforce Planning Optimization Lead role at Airbnb . Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

The Difference You Will Make:The Workforce Management (WFM) Workforce Planning Senior Analyst is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As a Airbnb Workforce Planning Senior Analyst, you will be responsible for leading and driving the allocation of headcount across multiple sites,...

Workforce Specialist for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aWorkforce Specialist for our Awesome CX by Transcom Davaosite. This role will focus on planning, forecasting, staffing, scheduling, service levels, and reporting processes, policies, and tools across the...

The Workforce Data Enablement Specialist plays a key role in supporting Workforce Management operations by handling the intake, processing, and preparation of operational and performance data. This role ensures timely and accurate delivery of reports by executing structured, manual data processes with a high level of precision and attention to detail. Key...