Customer Service Representative

3 days ago

Taguig, National Capital Region, Philippines GFL Metro Communities Inc. Full time ₱150,000 - ₱300,000 per year

Qualifications:

  • Bachelors Degree
  • Fresh Graduates are welcome to apply
  • Willing to be assigned in BGC and Field work in Pasig Kapitolyo Jobsite
  • Willing to be trained
  • Good customer service and interpersonal skills
  • Excellent English verbal and written communication skills are a Plus

Job Responsibility:

  • Attends to and responds to clients' inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
  • Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
  • Keeps daily systematic records of clients' interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
  • Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client's special requests and concerns (if any).
  • Assists in offering Bank Financing to clients with balance in payments.
  • Monitors and prepares clients' pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
  • Assists the clients during the actual walkthroughs and turnover of units.
  • Monitors the process and transfer of clients' individual Certificate of Condominium Title (CCT).
  • Reports directly to the Customer Service Supervisor.
  • Other duties that may be assigned from time to time or as needed.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Work Location: In person

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