Chief Operating Officer

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: IT Services

Salary Range: ₱300,000 - ₱400,000

Work Setup: Onsite 

Shift Schedule: Day Shift

Location: Makati City

Job Overview

Our client is a leading company in the information services sector, providing innovative solutions in the back office and support operations. They are seeking a highly skilled and results-oriented Chief Operating Officer (COO) to drive the company's operational efficiency and overall business growth. The ideal candidate will have extensive experience in the outsourcing industry, with a preference for a background in infrastructure or transportation.

Your Responsibilities:

• Oversee and lead the day-to-day operations of the company, focusing on back-office and support services in the information services industry.
• Develop and implement effective operational strategies, policies, and procedures to enhance productivity, streamline workflows, and ensure top-quality service delivery.
• Collaborate with senior leadership to align operational activities with the company's goals and objectives, driving growth and operational excellence.
• Analyze performance metrics and operational data to identify areas for improvement, implementing solutions to enhance operational efficiency.
• Manage budgets, resources, and staffing to maintain cost-effective operations and ensure optimal performance.
• Lead, motivate, and mentor the operations team, promoting a high-performance culture based on accountability, customer satisfaction, and continuous improvement.
• Ensure compliance with all regulatory standards and industry best practices, maintaining high-quality service and operational integrity.
• Maintain strong relationships with clients, vendors, and partners, ensuring service delivery is consistent with expectations and requirements.
• Leverage technology and operational systems to improve back-office processes, automate workflows, and drive business growth.
• Evaluate and implement strategies to scale operations, supporting long-term organizational success and profitability.

What our Client is Looking For:

• Bachelor's degree in Business Administration, Management, or a related field. An MBA is a plus.
• At least 8-10 years of experience in operations management, with a minimum of 5 years in a senior leadership role.
• Solid experience in the outsourcing industry, especially in managing back-office and information services operations.
• Experience in infrastructure or transportation sectors is a plus.
• Proven ability to lead operational improvements, drive efficiency, and optimize resource utilization.
• Strong leadership, communication, and interpersonal skills with a focus on team collaboration.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Expertise in budgeting, financial planning, and resource management.
• Ability to manage change in a fast-paced, evolving environment.
• Knowledge of technology platforms and tools that improve operational efficiency.

 Ready to take the next step in your career? Submit your application now

 --- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.