Enrolment Officer

4 days ago

Manila, National Capital Region, Philippines ASW Full time ₱900,000 - ₱1,200,000 per year

Job Description

THE OPPORTUNITY

Our partner, an Australia-based educational institution with over 15 years of experience in fostering independence, creativity, and a love of learning, is expanding and hiring a Enrolment Officer. The institution delivers exceptional learning outcomes to children across Victoria and South Australia.

As the Enrolment Officer, you will play a key role in responsible for overseeing the full enrolment journey, ensuring families receive professional and values-driven support from enquiry to departure. This includes managing enquiries, enrolment records, waiting lists, and occupancy, while maintaining compliance with regulatory and funding requirements.

KEY RESPONSIBILITIES

  • Own and manage the LineLeader CRM system daily, ensuring accurate enrolment, lead tracking, and family communications.
  • Respond to family enquiries across multiple channels, converting leads into enrolments and maintaining strong occupancy.
  • Coordinate centre tours, follow-ups, and feedback collection to support enrolment conversion.
  • Manage all pre- and post-enrolment communications, including CCS, Free Kinder, fees, and subsidies.
  • Collaborate with Centre Managers to allocate placements based on availability and policy guidelines.
  • Maintain and report on enrolment data, occupancy levels, waiting lists, and family feedback.
  • Create and manage targeted email and SMS marketing campaigns through LineLeader.
  • Handle family departures professionally, including retention efforts and exit surveys.
  • Update family records and liaise with centres on medical and enrolment information.

SKILLS, EXPERIENCE & QUALIFICATION

  • At least 5 years proven experience in administration, sales, customer service, or enrolment management in kindergaten, preschool, primary school or related field
  • Strong interpersonal and communication skills, with a customer-first mindset.
  • Sole ownership experience with CRM systems (LineLeader preferred; HubSpot/Salesforce a plus).
  • Familiarity with childcare systems (Kidsoft, Hubworks, KIM) is desirable.
  • High attention to detail and ability to manage confidential information.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.
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