Quality Assurance Officer for Sales and Marketing

5 days ago

Taguig, National Capital Region, Philippines ClinicMind Full time ₱900,000 - ₱1,200,000 per year

The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to ClinicMind's brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle. Key Responsibilities Sales Quality Assurance 1. Audit sales calls, product demos, and client presentations to ensure professionalism, compliance, and adherence to ClinicMind's sales methodology. 2. Evaluate sales proposals, CRM data entries, and follow-up communications for accuracy, consistency, and timely execution. 3. Monitor lead handling and pipeline progression to ensure proper process adherence. 4. Provide QA scorecards and feedback sessions to sales team members to strengthen client engagement and conversion. Marketing Quality Assurance 1. Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy, clarity, brand alignment, and regulatory compliance. 2. Audit marketing collateral, copy, and creative assets for errors, tone, and message consistency. 3. Monitor campaign setup and performance metrics to confirm accuracy of tagging, targeting, and reporting. 4. Partner with marketing leads to identify opportunities for improved engagement and ROI. Reporting & Continuous Improvement 1. Maintain QA reports, dashboards, and performance insights for sales and marketing leadership. 2. Identify recurring issues or process gaps and recommend corrective actions or training interventions. 3. Collaborate with Sales, Marketing, and HR/Training teams to build best practices and standard operating procedures. Ensure all communications and activities comply with HIPAA and industry regulations. Qualifications 1. Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience). 2. 2–4 years of professional experience in quality assurance, sales operations, or marketing operations. 3. Strong analytical and reporting skills with high attention to detail. 4. Experience with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms. Excellent communication and feedback delivery skills. 5. Familiarity with healthcare, RCM, or HIPAA compliance is an advantage. Must Have High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop of at least 8 GB Success Metrics 1. Improved sales call quality and higher conversion rates. 2. Reduced errors and inconsistencies in marketing materials and campaigns. 3. Timely, accurate reporting of sales and marketing quality metrics. 4. Strong collaboration with cross-functional teams leading to continuous process improvement.

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