
Quality Assurance Specialist
4 days ago
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.This is a remote position.
Our office is in Manila, but we offer flexibility for eligible candidates to work remotely anywhere in the Philippines. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.
Your Future Team
As Atlassian evolves to lead in the AI era, the Customer Advocacy team is also redefining how we provide the best-in-class support experience. The Quality Assurance Team plays a crucial role in driving this transformation, working to make a meaningful impact on a larger scale through innovative QA practices.
Joining the Quality Assurance Team means embracing innovation, automation, and data-driven analysis to shape the right behaviors and empower teams to do their best work. We are focused on replacing outdated manual processes with scalable, AI-enhanced quality programs that improve experiences for both customers and advocates.
As a Quality Assurance Specialist, you will report directly to the Quality Assurance Team Lead.
ResponsibilitiesIn this role, you will:
Evaluation and Monitoring: Assess support interactions according to established standards, utilizing both traditional methods and AI-powered QA tools.
Coaching and Mentoring: Identify opportunities for growth, provide constructive feedback, offer guidance or mentorship, and help create actionable improvement plans.
Analysis and Reporting: Conduct in-depth analyses of team and individual performance, share insights with leadership, and engage in planning measurable milestones to address performance gaps impacting CSAT, QA, and CES.
Learning and Development: Design and lead training sessions focused on quality practices.
Quality Management: Participate in calibration sessions to ensure consistent rating across various issue types in all support channels.
Content and Process Improvement: Identify training needs, enhance processes, and recognize documentation opportunities while collaborating with cross-functional teams to drive improvements.
Innovation and Continuous Improvement: Create scorecards, activities, and programs to maintain continuous progress toward achieving outstanding product and service quality.
Strategic Partnership and Collaboration: Work alongside peers, leadership, and other teams to identify gaps and develop solutions that enhance performance and improve outcomes.
AI and Machine Learning: Validate and fine-tune AI models (e.g., sentiment analysis, keyword detection, interaction scoring) to ensure accurate and consistent scoring.
Your background:
3+ years in quality assurance or customer experience analytics role in Tech or SaaS sector
Experience with QA platforms with AI integrations (e.g. MaestroQA, Zendesk QA, Playvox, Observe.AI, or similar)
Knowledgeable with AI/ML model evaluation frameworks and benchmarks, including understanding model behavior and evaluation metrics
Comfortable interpreting AI outputs and tuning models in collaboration with technical teams
Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring
Background in analyzing data of varying complexity; working knowledge of SQL is a plus
Capable of supporting geographically dispersed teams across different time zones
Understanding of basic business metrics and the impact of support on these metrics
Problem-solving capabilities to create effective strategies to improve support quality
Experience communicating feedback and working knowledge of goal-setting practices
Success in managing simultaneous tasks requires considerable initiative and prioritization
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit
-
Quality Assurance
4 days ago
Taguig, National Capital Region, Philippines KOREA SME BUSINESS CENTER CORP Full time ₱800,000 - ₱1,200,000 per yearJob OverviewThe Quality Assurance & Product Specialist will play a key role in ensuring the reliability, stability, and overall quality of the LAHAT JOBS platform--web and mobile app. This role is primarily focused on software testing and quality assurance (70%) with complementary responsibilities in product support and improvement (30%). The ideal candidate...
-
Quality Assurance Specialist
4 days ago
Taguig, National Capital Region, Philippines SunLoan Lending Investors Corporation Full time ₱900,000 - ₱1,200,000 per yearJob Summary:We are seeking a meticulous and detail-oriented Quality Assurance Officer to join our digital lending team. The successful candidate will be responsible for ensuring the highest standards in service delivery, compliance, and operational efficiency. This role involves monitoring, evaluating, and improving processes related to loan applications,...
-
Quality Assurance
4 weeks ago
Taguig, National Capital Region, Philippines Nezda Global Full timeOverviewEarn up to P80,000 Nezda is actively hiring for Quality Assurance & Senior Quality Assurance.QualificationsMinimum of 1-year experience in END-TO-END QA processFamiliarity with RISK REGULATORY AND COMPLIANCE POLICIESTransactional Quality ExposureJob DetailsJob Type: Full TimeJob Location: TaguigApply for this positionFull Name *Email *Phone *Upload...
-
quality assurance supervisor
4 days ago
Taguig, National Capital Region, Philippines PH Global Jet Express Full time ₱104,000 - ₱130,878 per yearQA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes plans to address those,...
-
Quality Assurance/Analyst
4 days ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per yearLearn and Inspire. Join us nowWe are hiring for passionate and talented QA Team Lead for our awesome teamResponsibilities:Develop and implement quality assurance processes and procedures to identify and address any gaps or issuesMonitor the performance of the customer service team and provide regular feedback and coaching to drive continuous...
-
Quality Assurance Officer
2 days ago
Taguig, National Capital Region, Philippines T.P. Food Processing Corp. Full time ₱900,000 - ₱1,200,000 per yearT.P. Food Processing Corporation is a homegrown Filipino company that started from a shared passion for everything COCOA Proudly making Filipino cocoa products from bean to chocolate since 1983, we are one of the few corporations selling cocoa products wholly produced in the country and in our own facilities. After having manufactured cocoa products for...
-
Quality Assurance Officer
2 days ago
Taguig, National Capital Region, Philippines t.p. food processing corporation Full time ₱60,000 - ₱80,000 per yearT.P. Food Processing Corporation is a homegrown Filipino company that started from a shared passion for everything COCOA Proudly making Filipino cocoa products from bean to chocolate since 1983, we are one of the few corporations selling cocoa products wholly produced in the country and in our own facilities. After having manufactured cocoa products for...
-
Quality Assurance Analyst
2 days ago
Taguig, National Capital Region, Philippines Lone Wolf Technologies Full time ₱1,200,000 - ₱2,400,000 per yearJOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, trouble shooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...
-
Quality Assurance Analyst
4 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱350,000 - ₱600,000 per yearSummary:The Quality Assurance Analyst manages audit requests for assigned clients, ensuring the right inspectors are chosen and audits meet client expectations. They respond to inquiries, review audit reports for accuracy, and update managers on important issues. They also handle billing after audits. The goal is to improve service quality, reduce costs, and...
-
Quality Assurance Specialist
1 week ago
Taguig, National Capital Region, Philippines REGENT FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per yearJob Description• Helps prepare monthly, weekly and daily reports on production matrix and presents status updates if necessary.• Helps oversee production stages to uphold consistent quality standards and identify areas for improvement.• Documents and maintains detailed quality control records and reports.• Reviews all in line monitoring documents at...