BPO Quality Analyst

PHRN – Quality AnalystWe are currently looking for Registered Nurse Quality Analyst to be part of our ClinicalteamThe Quality Analyst will be responsible for monitoring and evaluating the quality ofcustomer service interactions, identifying areas for improvement, and ensuringcompliance with policies and procedures. The successful candidate must be a...

Role: Quality Analyst (Multilingual)Contract: Project-basedLocation: Taguig City, Metro Manila, #PhilippinesWork Setup: Onsite (100%)Schedule: ShiftingOnboarding: December 1–8Headcount: 1 per language Salary PackageTotal: ₱83,000 – ₱86,000 (negotiable, capped at ₱90,000)Breakdown:Basic Pay: ₱28,000 – ₱31,000Language Premium: ₱55,000 Role...

Role: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Important Notes:• Project-based requirements• Experience in...

· For non-natives only· College Graduate (any course)· Project-based employment· Experience in quality is not required· BPO and customer service experience are preferred only· Lived/stayed/worked in the required countries for at least 3 years· For Japanese Language: at least JLPT N2 certified; For Korean Language: at least TOPIK 4 certified· Have...

The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...

Role: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleHeadcount: 1 each LanguageOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Skillset• Excellent oral, written...

Essential Functions/ResponsibilitiesProvides coaching and mentoring to agents in order for them to improve on their performancePerforms Monitoring and provides feedback to the Management Team and to the ClientParticipates and coordinates in Quality Calibration Sessions with the clients and the management teamQualificationsCandidate must be a high school...

1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...

Job Summary:The Quality Analyst (QA) for Field Collections is responsible for ensuring the accuracy, integrity, and compliance of data and activities performed by field collectors. This role involves reviewing interaction logs, validating field visits, and identifying discrepancies or potential irregularities in collection reports. The QA plays a critical...

Role Responsibilities:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...