Quality Analyst

1 week ago

Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱104,000 - ₱130,878 per year

Essential Functions/Responsibilities

  • Provides coaching and mentoring to agents in order for them to improve on their performance
  • Performs Monitoring and provides feedback to the Management Team and to the Client
  • Participates and coordinates in Quality Calibration Sessions with the clients and the management team

Qualifications

  • Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level
  • Candidate must have at least one year of experience as a QA in a BPO company
  • Excellent communication skills, both in written and oral
  • Must be willing to work on a shifting schedule and work on-site in Market Market BGC

Exciting benefits await you

  • Non-taxable allowance
  • HMO Coverage upon hire
  • Vacation Leaves up to 24 credits
  • Sick Leave Conversion
  • Group Accident Insurance
  • Applicant Referral

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