Quality Analyst

5 days ago

Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year

1 Opening

Taguig

Role description

The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer satisfaction. The ideal candidate will have a keen eye for detail, excellent analytical skills, and a strong understanding of healthcare operations and IT systems.

Key Responsibilities:

  • Conduct regular audits of helpdesk healthcare interactions, including phone calls, emails, and chat conversations
  • Assess compliance with healthcare policies, procedures, and HIPAA regulations
  • Identify trends, strengths, and areas for improvement in helpdesk performance
  • Provide detailed feedback and coaching to helpdesk associates based on audit findings
  • Collaborate with training and management teams to enhance helpdesk quality
  • Maintain accurate documentation of audit results and report findings to leadership
  • Develop and implement quality improvement initiatives
  • Ensure consistency in service delivery and adherence to company protocols
  • Stay updated on industry best practices and regulatory changes affecting helpdesk operations

Qualifications:

  • Bachelor's degree in healthcare administration, quality assurance, IT, or a related field an advantage
  • Prior experience of 5+ years and at least 1 year in quality auditing, or customer service quality role
  • Strong verbal and written communication skills
  • Excellent analytical and problem-solving skills
  • Amenable to onsite work (Taguig) and nightshift
  • Attention to detail and ability to identify service improvement opportunities
  • Strong organizational and documentation skills
  • Ability to work independently and collaboratively in a fast-paced environment
Skills

Healthcare,Quality Analysis,Audit

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTIONJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures....

  • URGENT Quality analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    Role DescriptionThis is a full-time on-site role for a Quality Analyst specializing in Revenue Cycle Management (RCM) or Medical Coding, located in Taguig. The Quality Analyst will be responsible for performing quality assurance and quality control tasks, ensuring adherence to quality standards, and maintaining quality management processes. Daily tasks...

  • Quality Analyst

    7 days ago

    Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per year

    The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...

  • Quality Analyst for FinTech

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Position:  Quality AnalystOverview:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...

  • Junior Quality Assurance Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Trade Window Full time ₱900,000 - ₱1,200,000 per year

    About the RoleThe Quality Assurance (QA) Analyst will be responsible for ensuring the quality and performance of our software products through testing and quality assurance practices. You will contribute to the design and execution of test plans, build automation frameworks, and work collaboratively with cross-functional teams in an Agile environment.Key...

  • Quality Assurance Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Oleo-Fats Inc. (OFI) Full time ₱250,000 - ₱500,000 per year

    Job SummaryQA Analyst handles incoming raw and packaging materials, finished goods quality testing and approval for delivery/use.Job DescriptionAccurately conducts sampling, inspection, sensory test and physico-chem analyses on incoming materials and provide dispositions on timeProperly and correctly accomplishes material receiving documents and log sheets...

  • Quality Educator

    2 weeks ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Quality Analyst Educator supports clinical performance through education and training.Responsibilities:Provide training to newly onboarded Quality AnalystsProvide real time education and reply to questions from Quality AnalystsProvide training to the Quality Analyst team based on regulatory, IT platform, or deadline changesMaintains...

  • Quality Assurance Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱600,000 - ₱1,200,000 per year

    The ideal candidate should possess:Strong process knowledge of SD with minimum 2 years of experienceMinimum 2 years of experience as Quality AnalystCandidate should have good Communication skills.Candidate should know how to use excel and presentationEnglish B2 levelAppropriate required language at B2 level or higherCompetencies:Process...

  • Quality Assurance Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Lone Wolf Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, trouble shooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...

  • Data Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Virtua Outsourcing Solutions Full time ₱480,000 per year

    Are you detail-oriented and passionate about data accuracy? Join us as a Data Analyst focused on data de-duplication within Salesforce. In this role, you'll play a key part in cleaning up and maintaining high-quality data that drives smart business decisions.What You'll DoReview and analyze Salesforce account records to spot duplicates and...