Quality Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱336,000 - ₱413,000 per year

Role: Quality Analyst

Contract: Project based

Location: Taguig City, Metro Manila

Work Set-up: Pure work onsite

Schedule: Shifting schedule

Onboarding DAY 1: December 1-8

Salary Package: 83-86k (can be negotiable but not more than 90k)

Basic: ₱28,000 – ₱31,000 per month

Language premium: ₱55,000

Important Notes:


• Project-based requirements


• Experience in quality is not required


• BPO and customer service experience are preferred only


• Language certifications are preferred and not required


• Years of living or staying in that specific country will be an advantage


• At least 2 years of work experience using the language (Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali) is required.


• Must be at least a Senior High School graduate.


• Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits

Skillset


• Excellent oral, written and interpersonal communication skills.


• Exceptional listening and analytical skills.


• Intermediate level of knowledge in MS-Office.


• Works accurately and with an eye for details.

Requirements


• Minimum 2 years' experience as a QA in both inbound and outbound projects


• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.


• Must be fluent in Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali Language

Your Day-to-Day


• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.


• Coordinates and facilitates call calibration/training sessions for call center staff.


• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.


• Conduct quality monitoring and coaching


• Deal tactfully and courteously with clients


• Produce Quality reports and dashboards such as TNI, Pareto etc.


• Drive process improvement and ensure process compliance.


• Contribute to the development of the short and long term goals of the process.


• Ensure quality and CSAT targets are met at all times.


• Drive first call resolution and quality initiatives in the program.

Recruitment process is just 3 days max

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱420,000 - ₱540,000 per year

    Role: Quality Analyst (Multilingual)Contract: Project-basedLocation: Taguig City, Metro Manila, #PhilippinesWork Setup: Onsite (100%)Schedule: ShiftingOnboarding: December 1–8Headcount: 1 per language Salary PackageTotal: ₱83,000 – ₱86,000 (negotiable, capped at ₱90,000)Breakdown:Basic Pay: ₱28,000 – ₱31,000Language Premium: ₱55,000 Role...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱600,000 - ₱800,000 per year

    Role DescriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per year

    The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines TalentLift Full time ₱900,000 - ₱1,200,000 per year

    Role: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleHeadcount: 1 each LanguageOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Skillset• Excellent oral, written...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year

    1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱600,000 per year

    Role Responsibilities:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...

  • Japanese/Korean/Bahasa/Vietnamese/Hindi/Thai and Bengali Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱374,000 per year

    · For non-natives only· College Graduate (any course)· Project-based employment· Experience in quality is not required· BPO and customer service experience are preferred only· Lived/stayed/worked in the required countries for at least 3 years· For Japanese Language: at least JLPT N2 certified; For Korean Language: at least TOPIK 4 certified· Have...

  • Data Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time ₱400,000 - ₱800,000 per year

    The Data Quality Analyst is a developing professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Understands how the team interacts with others in accomplishing the objectives of the...

  • Data Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time ₱1,500,000 - ₱3,000,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Data Quality Analyst is a developing professional role....

  • RCM - Quality Analyst (Medical Billing)

    2 weeks ago

    Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱600,000 - ₱800,000 per year

    Job Summary:We are seeking a meticulous and experienced Quality Analyst to monitor and enhance the accuracy and compliance of medical billing operations in a US healthcare call center environment. The ideal candidate will have a strong understanding of RCM workflows, call center quality metrics, and US healthcare billing standards.Key Responsibilities:Audit...