Accounts Receivable Assistant Team Lead

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a fast-growing, tech-enabled co-living company based in Singapore that's transforming the urban rental experience across Southeast Asia. The business was born out of frustration with traditional rentals and is driven by a belief that renting should be seamless, stylish, and centered around tenants.

It offers fully furnished rooms across more than 300 properties in six cities, providing residents with flexible leases, housekeeping, ultra-fast Wi-Fi, and curated community events—all managed through a frictionless mobile-first platform. Trusted by young professionals, students, and corporate teams alike, the company is setting the new standard for modern rentals with a focus on comfort, convenience, and community.

About the Role

The Accounts Receivable Assistant Team Lead will be responsible for Accounts Receivable functions for Singapore operations and oversight of the AR function for the Korea and Japan businesses. Supporting the AR Team Lead to ensure that there are strong controls over customer invoicing to ensure timely and accurate invoice creation and generation, managing the AR aging ledger and ensuring timely collections, notifying the sales and operations teams of any overdue invoices and ensuring follow-up action is taken to avoid bad debts. Additionally, the AR team is responsible for ensuring that the tenant security deposits are refunded within the contractual timelines and that tenants are kept informed on the progress of their refunds and any deductions that may be made against the initial deposit. The AR role is a customer facing and as a result customer service is a critical success factor for the AR team.

The position requires close collaboration with internal teams and external customers to maintain strong financial controls and excellent customer service standards. Furthermore, as this is an assistant team lead position the person will need to support the AR Team Lead to lead, motivate and develop team members such that they can work effectively and efficiently and drive process improvements and automation.

Work hours: 9:00 am to 6:00 pm SGD / PHT

Work set-up: Remote (Philippines)

What you'll do

• Ensure timely and accurate processing of customer invoices.

• Manage collections and follow up on overdue accounts.

• Handle customer inquiries and resolve invoice disputes or deposit refund issues.

• Reconcile payments received through third-party payment platforms such as Flywire.

• Maintain organized records of invoices, bills, and deposits.

• Ensure timely invoicing of tenant recharges (utilities, repairs, maintenance, and

• damages) on a monthly basis.

• To process eligible security deposit refunds within 30 days of tenant check-out.

• Support the Finance team with month-end landlord reports.

• Perform monthly bank and Flywire reconciliations.

• Send and monitor unpaid recurring invoices to Operations every 10th of the month

• Send and track new bookings to Sales on a weekly basis

• Send and monitor the "No COI" list to Operations weekly

• Manually add utilities for tenants who have relocated

• Monitor cleaning refunds prior to sending recurring invoices

• Report and coordinate technical issues with the Tech team

• Manage all internal Slack communications, Front, and tenant emails

• Assist the AR Team Lead with ad hoc projects and tasks as required.

What You Bring

• Bachelor's degree in Accounting or Finance.

• Minimum of 5 years' experience in a Credit Control or Accounts Receivable role in an e-commerce and B2C business ideally within hospitality, travel or real estate industries.

• Strong communication skills, with excellent command of written and spoken English.

• Excellent interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.

• Strong problem-solving skills and ability to work independently.

• Team-oriented mindset with a proactive attitude.

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.