Collections Specialist

1 week ago

Philippines Panoptyc Full time $5,000 - $7,000 per year

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role
We're seeking an experienced Collections Specialist to drive efficient, customer-centered accounts receivable processes during our high-growth phase. In this crucial role, you'll take ownership of client communications, overdue payment follow-up, and account reconciliations. You'll have the opportunity to build and optimize collection systems and support strong client relationships, working closely with cross-functional teams including finance, customer support, and sales.

Responsibilities:

  • Proactively contact clients via phone and email to follow up on overdue invoices

  • Review and reconcile customer accounts regularly, ensuring accurate allocation of payments to outstanding invoices

  • Negotiate and establish payment arrangements with clients where needed

  • Collaborate with internal departments (Sales, Customer Service) to resolve billing or service-related issues impacting collections

  • Maintain detailed records of all collection activities and communications

  • Prepare and present regular reports on collection status, trends, and areas for improvement
    Act as a point of contact for client billing inquiries while preserving strong customer relationships

  • Ensure all collection activities comply with company policies and applicable regulations

Requirements:

  • 2 years of experience in collections, accounts receivable, or a related finance role

  • Proven ability to manage customer relationships professionally and diplomatically

  • Strong organizational skills and attention to detail for managing documentation and tracking

  • Proficiency in Excel and familiarity with invoicing or accounting systems

  • Strong communication skills and ability to work effectively in a remote environment

  • Availability to work during US business hours

Bonus Points:

  • Experience with B2B collections or SaaS invoicing workflows

  • Familiarity with QuickBooks, Stripe, or similar payment platforms

  • Exposure to loss prevention or retail technology industries

  • Experience with cross-functional collaboration in a remote setup

Why Join Panoptyc?

  • Competitive compensation based on experience

  • Be part of a rapidly growing team reshaping retail security

  • Full remote work flexibility with a dynamic, global team

Job Details:

  • Full-time status (40 hours per week)

  • Able to work during US Eastern time zone

  • Salary: $5-$7 USD/ hr

  • Location: Philippines

How to Apply
Ready to revolutionize retail security and play a key role in strengthening Panoptyc's financial operations? Apply here -

Let's protect retail together

Apply for this Job

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