collection specialist
5 days ago
• Collections Management: Proactively manage a portfolio of past-due accounts,
prioritizing based on aging and impact.
• Customer Relations: Serve as the primary point of contact for customers, handling
inquiries, resolving billing issues, and fostering positive relationships through
professional and empathetic communication.
• Analysis & Reconciliation: Analyze aging trends, credit balances, and payment
discrepancies to ensure accuracy and identify opportunities for process improvement.
• Dispute Resolution: Investigate and resolve billing disputes and discrepancies
efficiently and effectively.
• Collaboration: Work closely with Account Managers and other internal teams to
address customer issues and facilitate timely payments.
Your Needed Skills and Experience
• Experience: At least 3 years of B2B collections experience.
• Technical Skills: Proficiency with MS Office and Excel. Hands-on experience with
NetSuite and ConnectWise is a big plus. Experience with RingCentral is also a plus.
• Communication: Exceptional written and verbal communication skills for clear and
professional interaction with both customers and internal stakeholders.
• Organizational Prowess: A proven ability to manage multiple priorities and
consistently meet deadlines in a fast-paced environment.
• Problem-Solving: A keen eye for detail to spot discrepancies, paired with a proactive,
problem-solving mindset to investigate and resolve issues from start to finish.
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