collection specialist

2 days ago

Clark Freeport Zone Pampanga Philippines Seidotech Solutions Corp. Full time $40,000 - $60,000 per year


• Collections Management: Proactively manage a portfolio of past-due accounts,

prioritizing based on aging and impact.


• Customer Relations: Serve as the primary point of contact for customers, handling

inquiries, resolving billing issues, and fostering positive relationships through

professional and empathetic communication.


• Analysis & Reconciliation: Analyze aging trends, credit balances, and payment

discrepancies to ensure accuracy and identify opportunities for process improvement.


• Dispute Resolution: Investigate and resolve billing disputes and discrepancies

efficiently and effectively.


• Collaboration: Work closely with Account Managers and other internal teams to

address customer issues and facilitate timely payments.

Your Needed Skills and Experience


• Experience: At least 3 years of B2B collections experience.


• Technical Skills: Proficiency with MS Office and Excel. Hands-on experience with

NetSuite and ConnectWise is a big plus. Experience with RingCentral is also a plus.


• Communication: Exceptional written and verbal communication skills for clear and

professional interaction with both customers and internal stakeholders.


• Organizational Prowess: A proven ability to manage multiple priorities and

consistently meet deadlines in a fast-paced environment.


• Problem-Solving: A keen eye for detail to spot discrepancies, paired with a proactive,

problem-solving mindset to investigate and resolve issues from start to finish.

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