Learning & Development Manager

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in  playing a crucial role in overseeing Leadership Training initiatives for HelloConnect. Collaborating closely with the Global AD Learning and Development and HC leaders, you will ensure that onboarding, upskill & leadership training programs are effectively implemented and evaluated across HelloConnects Sites. This position is based at HelloConnect, requiring a strategic and hands-on approach to drive learning and development efforts. You will lead all Leadership Training initiatives across all departments, including Learning Pathways, Mentorship Programs and Leadership Training Academies. You will be the HelloConnect Point of Contact for leadership development training, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you

What you'll do

Leadership Training Pathways Program:

• Working closely with HC Teams to maintain and improve comprehensive leadership training programs tailored to individual departments.
• Create training materials, modules, and resources, including presentations, guides, role-play scenarios, and assessments.
• Maintain, evaluate and continuously improve defined leadership pathways
• Create new Learning Pathways
• Onboarding Training (All HC, including backoff staff members)

HelloConnect Future You Mentorship Program:

• Roll out our HC Future You program HC Wide
• Include monthly content for both mentors & mentees
• Evaluate the success of each program individually and of the entire program using an approved ID evaluation format such as Kirkpatrick's

HelloConnect Careers Day/Week Program:

• Run the Yearly Careers Day/Week Program, which is focused on bringing visibility to all the opportunities within HC
• Work with each department to present job roles and required skills to help gain interest in providing careers for our team throughout HelloConnect as a business and not just in their current departments.
• Develop and maintain onboarding pathways for key roles within HC

HelloConnect Monthly Leadership Seminars:

• Identify key topics through thorough needs analysis & survey
• Rollout of Yearly Roadmap of Monthly Leadership Training Seminars
• Evaluate the success of each Monthly Seminar and improve the sessions

Performance Evaluation and Feedback:

• Assess the effectiveness of training programs through feedback mechanisms, performance metrics, and analysis of KPIs & results.
• Utilise Kirkpatrick's 4-Level evaluation process on all training initiatives.
• Sending Quarterly business reports and quarterly strategy for all leadership initiatives at HC.

Continuous Improvement:

• Stay updated with market trends, industry methodologies, and industry best practices related to leadership and technical skills training and incorporate these insights into training programs.
• Regularly review and update training materials and programs to ensure relevance and effectiveness.

People Leadership:

• Being an ambassador for the brand, providing insight into the team and implementing the brand's tone of voice
• Providing leadership for the team by inspiring them with the company's service vision, setting clear objectives, and motivating them to deliver the best level of service
• Creating and maintaining a professional culture within the team, where individuals take ownership and are meticulous and proud of delivering excellence and quality.
• Your direct reports must be given support and direction. You should manage their time and ensure these resources are used effectively.
• Set priorities, plan workload, meet deadlines, and push to exceed quality targets.
• Communicate updates, overall team performance and statistics to the team on a regular basis.
• Look for trends and proactively report to the relevant teams.
• You must follow the correct HR procedure when managing your team's performance. Performance Improvement Plans (PIP) must be documented and organised correctly alongside our HR Coordinator or with external contacts.
• You should have all of your performance conversations and 1:1s documented in Small Improvements
• Create a motivated and positive working culture within your team in alignment with the company values.
• Ensure the team feels fully supported on the floor at all times.

HelloConnect Specific:

• You are responsible for conducting training needs assessments and training activities for all HelloConnect Staff Members.
• You will be responsible for defining the strategic training roadmap for all of HelloConnect's leadership training initiatives.
• You will develop and implement learning strategies and programs, and design e-learning courses, workshops and more
• You will be assigned to the HelloFresh CC International Organisation
• You will report to the AD L&D Customer Care Global

What you'll bring

• You have already gained experience in training and development (6+ years)
• You work independently and solution-oriented you have a decision-making mindset and an acute sense for responsibility
• You have excellent communication & stakeholder skills
• You are confident in using customer support software and processes
• You have high-level MS Office skills, especially Excel/PowerPoint (Google Suite Preferred)
• You have excellent English skills
• You are ready to take on responsibility from day 1 in a dynamic work environment

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon