Overseas Operations Support Engineer

24 hours ago

Taguig, National Capital Region, Philippines Whale Cloud Full time ₱900,000 - ₱1,200,000 per year

Job Description:

You will serve as a guardian of our global risk control systems,delivering high-quality technical support and operations services to top-tier clients across the Philippines and the Asia-Pacific region. This role combines deep technical expertise with strong customer engagement,acting as a vital bridge between our products and the success of our overseas clients.

Key Responsibilities:

  • Core Operations & System Reliability:

Responsible for the delivery,deployment, upgrade, monitoring,and daily maintenance of Tongdun risk control products at client sites,ensuring 24/7 system availability and stability.

  • Advanced Technical Support:

Act as a technical expert to promptly identify,troubleshoot,and resolve complex technical issues through remote or on-site support.Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence.

  • Client Collaboration & Enablement:

Assist clients with system planning,capacity assessment, performance tuning,and disaster recovery drills to enhance system stability,reliability, and operational resilience.

  • Cross-Team Coordination:

Serve as the key liaison between clients and internal R&D teams,accurately conveying client requirements and on-site issues to drive timely resolution and continuous product improvement.

  • On-Call Duty:

Participate in a 24/7 on-call rotation,demonstrating strong technical proficiency and the ability to handle critical production incidents with composure and effective problem-solving.

  • Language Proficiency:

Excellent command of written and spoken English, capable of clear and professional communication with global teams and clients. Proficiency in Filipino (Tagalog) and English is an advantage.
Chinese-speaking candidates are preferred.

  • Development & Operations Fundamentals:

Strong Java development background with expert-level proficiency in Linux. Skilled in system deployment,log analysis,performance monitoring,and troubleshooting using command-line tools.

  • Big Data Technology Stack:

Hands-on experience with the Hadoop and Spark ecosystems.Familiarity with deployment,configuration,and troubleshooting of at least one or two components such as Flink,Hive,or HBase.

  • Middleware & Distributed Systems:

In-depth understanding and practical experience with Nginx,Tomcat,Kafka,Redis,Zookeeper,and Elasticsearch in configuration, optimization,and issue resolution.

Networking:

Strong grasp of TCP/IP,HTTP/HTTPS,and DNS protocols with proven network troubleshooting capabilities.

  • Monitoring & Observability:

Proficient in building dashboards and alerting systems using Grafana and Prometheus.Experience in querying and analyzing logs through platforms such as ELK Stack or equivalent.

Good-to-Have:

  1. Experience in deploying,maintaining,and troubleshooting Kubernetes (K8s) clusters.
  2. Hands-on experience in designing or operating high-availability and disaster recovery architectures (e.g. active-active or multi-region setups).
  3. Background in financial technology,risk control systems,or enterprise-level B2B software operations and support.
  4. Personal Attributes
  5. Strong customer service mindset with excellent communication and coordination skills.
  6. Highly responsible,proactive,and ownership-driven in driving task completion.
  7. Excellent cross-cultural collaboration skills,capable of working efficiently with teams across multiple time zones.
  8. Language Requirements: Proficiency in English and a local Philippine language (e.g. Tagalog).

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