IT Technical Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱20,000 - ₱250,000 per year

Responsibilities:

  • Provide technical support for EV charging stations, including diagnosing and resolving issues.
  • Escalate complex cases to manufacturers or higher-level support when required.
  • Interact with customers and field technicians using communication tools such as Five9 SoftPhone.
  • Track system uptime and performance, promptly raising concerns to relevant parties.
  • Collaborate with manufacturers, service providers, and internal teams to ensure ticket closure.
  • Adhere to service level agreements (SLAs) for response and resolution times, especially in critical cases.
  • Participate in team huddles and contribute to a collaborative work environment.
  • Consistently meet individual and team performance benchmarks.
  • Support cross-functional initiatives that drive faster issue resolution.
  • Handle additional tasks and responsibilities as assigned by leadership.

Qualifications:

  • Associate's, Bachelor's, Vocational Diploma, or equivalent technical certifications.
  • Foundational knowledge of electrical systems (voltage, current, power).
  • Experience working with wireless carrier accounts, troubleshooting, and device provisioning.
  • Familiarity with LAN/WAN networks, TCP/IP, VPNs, and OSI model troubleshooting.
  • Strong communication skills (both written and verbal) in English.
  • Willingness to work flexible shifts in a hybrid work setup.

Benefits:

  • Monthly internet allowance
  • Performance incentives
  • The coolest workplace ever (snacks, foosball, ping-pong, beer-o-clock, and more)
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities (virtual and in-person)
  • HMO coverage for you and your dependent

PLEASE ANSWER ALL THE PRE-SET QUESTIONS SO WE CAN EASILY PROCEED TO YOUR ENDORSEMENT.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Application Question(s):

  • Do you have a basic understanding of electrical concepts, including voltage, current, and power?
  • Do you have experience managing wireless carriers, troubleshooting, and provisioning/deactivation?
  • Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
  • What is your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • IT: 2 years (Required)

Work Location: In person

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