Senior Business Analyst

2 days ago

Ortigas, Philippines Adventure Consultancy Solutions Full time ₱1,000,000 - ₱1,200,000 per year

Scope of Work and Responsibilities:

  • Obtain a deep understanding of the project client's business processes and operations.
  • Lead the requirements elicitation of the HR Service Desk instance in Service Now, including delivery of artifacts (eg. Business Process Documentation, Functional/Non-Functional Specifications, etc.), and development/creation of detailed User stories, accurate Acceptance Criteria for review and approval by business users.
  • Perform root cause analysis, and work with relevant parties to troubleshoot operational issues associated with application.
  • Plan appropriate solutions based on collaborative efforts with multiple user groups and stakeholders. Prepare and maintain documentation of the same.
  • Assist in work prioritization of on-going and future applications; and align the prioritized deliverables with the Team and Business Users in a timely manner;
  • Conduct knowledge sharing/orientation and training to both Technical Teams and Business Users as needed.
  • Coordinates with vendor resources to clarify requirements and ensure the same standards on planning, execution, and reporting are met as a minimum.
  • Coordinates with the appropriate QA Teams as required. May be involved in System Test (ST), System Integration Testing (SIT), Regression testing, Performance Testing, and User Acceptance Testing (UAT).
  • May be required to prepare and execute appropriate communication plans including presentations and conduct training on the support team's product.
  • May be asked to review and execute test cases created by QA   testers or other BAs  as well as create test scripts to support User Acceptance test.
  • Conduct guided UAT sessions with testers from business units and assist during the duration of UAT. May also be required to verify fixes of development team and ensure it complies with Acceptance Criteria defined in each User Story.

Education and Work Experience

  • Bachelor's Degree in Computer Science, Business Management, Accounting or any related course.
  • Minimum of 10 years working experience in Information Technology field
  • At least 5 years of solid experience in business analysis
  • Have solid experience in delivering projects using waterfall or agile methodology.
  • Preferably with experience working in ServiceNow HR Service Desk and/or other ServiceNow modules.

Technical Knowledge

  • 5 years of experience in designing and documenting business processes.
  • 5 years of experience in quality assurance and testing IT applications.
  • Experience in Contact Center or Shared Services solutions and Product Design experience is highly preferred.
  • Knowledge on an end-to-end solution deployment and management lifecycle based on Waterfall, Iterative and Agile methodology is highly desirable.

Soft Skills

  • Strong problem-solving and analytical skills.
  • Excellent communication, interpersonal and stakeholder management skills.
  • Ability to work independently and as part of a team.

Tools/Software

  • Proficient in Visio and other tools mainly used to create process flow diagrams such as Miro.
  • Familiarity with ABACUS is a plus
  • Proficient in using Azure DevOps.

Job Type: Fixed term

Contract length: 12 months

Pay: Php100, Php120,000.00 per month

Experience:

  • Business Analyst: 6 years (Required)

Work Location: In person

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