Associate Manager, Client Network Services

Lead the future of client network services while building a global career from home.

At Emapta, we connect top Filipino talent with world-class clients, creating careers that thrive locally and impact globally. As a people-first outsourcing company, we go beyond jobs-we build meaningful careers supported by growth, innovation, and community. Our teams work with diverse industries worldwide, tackling exciting projects while enjoying flexible setups and a supportive environment. With a culture that celebrates collaboration and continuous learning, Emapta empowers professionals to shape their futures while staying rooted at home. Here, your skills fuel global success and your journey leaves a legacy.

Job Description

As an Associate Manager, Client Network Services, you will lead the delivery of client network projects and service requests, manage infrastructure changes, and ensure seamless execution of enhancements and escalations. Your leadership ensures high-quality service, satisfied clients, and alignment with global standards.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree is a plus).

Experience

• 7-8+ years of experience in network operations, with at least 3 years in a service delivery or managerial role.

Knowledge and Skills

• Strong technical knowledge of networking technologies (LAN, WAN, SD-WAN, MPLS, VPN, firewalls).
• ITIL certification preferred (Foundation or higher).
• Experience working with enterprise network vendors (Cisco, Juniper, Fortinet, etc.).
• Proven ability to manage complex projects and multiple stakeholders.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Analytical and problem-solving mindset.
• Customer-focused with a commitment to service excellence.
• Organizational and time-management skills.
• High level of attention to detail.

Preferred Certifications

• ITIL v3/v4
• Cisco CCNP/CCIE
• PMP (Project Management Professional)
• CompTIA Network+ or equivalent

Your Daily Tasks

Service Management

• Ensure consistent delivery of high-quality network services to internal and external stakeholders.
• Monitor, manage, and report on SLAs and KPIs.

Project & Delivery Oversight

• Collaborate with different infrastructure teams, from planning to implementation.
• Coordinate with cross-functional teams to ensure timely delivery and alignment with business requirements.
• Manage network service implementations, migrations, and upgrades with minimal service disruption.

Vendor & Stakeholder Management

• Manage relationships with third-party network service providers and vendors.
• Review vendor performance and compliance with contracts and SLAs.
• Act as the primary point of contact for network-related escalations.

Team Leadership

• Coordinate with cross-functional teams and service delivery personnel.
• Develop team capabilities through training and performance management.

Continuous Improvement and Client Relationships

• Identify and implement improvements in service delivery processes.

Reporting

• Provide periodic reports to clients that highlight network services, ensuring high availability, performance, and customer satisfaction.

Other Responsibilities

• Perform administrative and operational support tasks related to IT.
• Assist in any additional duties assigned by the Associate Manager, Manager, or other company representatives as needed.

Why We Stand Out Among the Rest:

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra