Network Associate
2 weeks ago
1.0 Job Summary
The Network Associate is responsible in maintenance and troubleshooting of an organization's computer networks.
2.0 Essential Duties and Responsibilities
- Provide assistance in the installation, configuration, and maintenance of network hardware and software.
- Document network configurations, updates, and changes.
- Monitor network performance and respond to alerts or outages.
- Perform basic troubleshooting of connectivity and performance issues.
- Provide first-level support for network-related user issues.
- Assist with the implementation of network security measures and policies.
- Work with senior staff to support network upgrades and projects.
- Conduct regular backups and update network diagrams.
- Maintain inventory of networking equipment and tools.
3.0 Performance Indicators
- Time to Resolve Network Issues
- Automation and Process Improvement
- Collaboration and Communication
- Network Downtime and Availability
- Documentation and Knowledge Sharing
- Innovation and Problem-Solving
- Learning & Development
4.0 Qualifications
- Degree in Computer Science / Information Technology or any related fields
- Strong analytical and problem-solving skills
- Good written and verbal communication
- Basic understanding of subnetting, TCP/IP, network protocols and technologies(LAN, WAN, etc.)
- Familiarity with operating systems
- Certifications: CCNA
- Nice to have but not required:
- Experienced in using cloud computing platforms (Azure, AWS)
- CCNP Certification
Job Types: Full-time, Permanent, Fresh graduate
Work Location: In person
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